Lag Issue - ISP or Hardware?

[Dezzy]

It's been happening to me since 3.2, I've filed multiple tickets about it and I've not even got an automated response. There seems to be no presence on the board from representatives either I posted in the other thread and nothing has happened.

The truth is SE doesn't care because most of the people who are suffering from these issues will stay subscribed so it doesn't affect SE's income. They will not fix whatever's wrong until it starts affecting them. Anyone who is suffering from this issue needs to unsub, SE's customer service is non-existent, there's been no contact on this issue and it's been something that's affected the game since last year judging by the threads.

Let SE know how displeased you are through your wallet. They obviously don't pay attention to the boards so maybe they'll pay attention to a drop in subscribers.

[Violin]

I've actually unsubbed from this game due to the third tier issues I've been getting. From my location I've been experiencing issues with major packet loss and due to my location applications such as wtfast don't work. I've tried locations all over the US, UK, and Canada to try and route myself around the bad hops and nothing has worked. I've done everything within my power, changed my dns, reset my modem and routers, tried wireless and ethernet, kept up on outage issues with my isp and even asked them to try and reroute me. My issue started a week before patch and has continued since then. I cannot participate in raids, I can't even do soph ex. I've had to switch my main class to something that was more forgiving for packet loss just to do roulettes.

As much as I love this game I've been hamstrung by the fact that now I cannot participate in end game. It's not even worth the sub anymore to just log in, cap out, and go find something else to do.