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  1. 10-08-2011 07:20 PM #1
    Drop
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    Join Date
    Jul 2011
    Posts
    2

    Crash with chocobo cutscene

    Hello, I keep getting a crash with a MS error report every time I get to the end of the chocobo cutscene where the lalafell (uldah) asks me to name it.
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  2. 10-09-2011 02:17 AM #2
    Loony_BoB
    Player
    Loony_BoB's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    725
    Character
    Loony Bob
    World
    Twintania
    Main Class
    Warrior Lv 80
    My girlfriend (Smitten Kitten / Lindblum / doesn't bother using the forums ) has the same problem at the moment. Oddly enough, I got mine perfectly fine. She did hers moments later and her PC crashed. I logged out, logged in as her on my PC (we sit next to each other) and... the game crashed on my PC at the same point.

    EDIT: A few other people with the same problem, but after multiple attempts it eventually worked. If it doesn't work for anyone, try to rent a chocobo first then go back and re-attempt procuring a personal chocobo. This helped Smitten and others. And thanks to Dakko Kimi and Kaete Cousland for figuring out this process with us!
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    Last edited by Loony_BoB; 10-09-2011 at 02:30 AM.
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  3. 10-13-2011 06:12 AM #3
    SE_James
    Support Rep SE_James's Avatar
    Join Date
    Apr 2011
    Posts
    92
    Drop,

    We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XIV, and we’d like to try to help you resolve it. However we will need more information from you before we can try to resolve your issues. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

    The general forum rules can be found at this link:
    Welcome to Forum: Technical Support!
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  4. 10-13-2011 07:28 AM #4
    Loony_BoB
    Player
    Loony_BoB's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    725
    Character
    Loony Bob
    World
    Twintania
    Main Class
    Warrior Lv 80
    I'll do this for my GF's PC (Smitten Kitten)...

    Steps:
    1.Handed in Flame Chocobo Issuance to uhm... you know, the chocobo guy in Ul'dah. I forget his name!
    2.Went through normal process up to the point that he tells you to name your chocobo.
    3.Window goes dark (chat window etc were still visible), game crashes. I asked Smitten and she advised that no FFXIV-specific error came up - it was the standard Windows 7 "program no longer responding" message.

    Date & Time: 10-08-2011 06:17 PM (Scotland / UK / BST)
    Frequency: Always, until a chocobo had been rented. After renting a chocobo and then retrying, problem was resolved.
    Platform: PC
    PC Manufacturer & Model Number: Homebuilt Computer
    OS: Windows 7 Home Premium
    Graphics Card: NVIDIA GeForce GTX 460
    ISP: Virgin Media
    Type of Internet Connection: Broadband (Cable)
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