I believe Melvin is referring to the work environment of the Dev Team as a whole. While the XIV team has done a great job at listening to consumer feed back and giving the players a lot of quality of life changes throughout this game's life time, there are a lot of factors that goes into the decision making on how to balance jobs and content, and it is more than just listening to the gripes of the players.

Just because you read the patch notes in correlation with how the community reacts, that doesn't give you a full understanding on how the Devs make their design choices. There are multiple teams at work to ensure that the content is in harmony with each other to the best of their ability.