It's far from the worst, but it's definitely not the utopia it's hyped up to be in some places. The thing is, players in this game are pleasant for as long as it's easy and convenient for them to be. Sure, people will toss someone a res if they die on the world map. That's easy. Sure, people will answer questions in /sh. That's easy. Sure, people will shrug it off if a new player dies in a lowbie dungeon. That's easy. Watch how quickly that niceness evaporates when when it would actually take some effort or patience to extend, like letting people watch cutscenes, or having patience for a player who's not getting mechanics in a fight and causing wipes. I mean, being friendly is more than just not being a jerk.