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  1. 09-11-2015 12:05 AM #1
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    Support Center Technical Difficulties (Sep. 10)

    The Square Enix Support Center and Game Master (GM) support are currently experiencing technical difficulties.

    The issue is currently being addressed, and new updates will follow as additional information becomes available.

    [Date & Time]
    From Sep. 10, 2015 7:00 a.m. (PDT)
    From Sep. 10, 2015 14:00 (GMT)

    [Details]
    ・Unable to provide in-game GM support
    ・Unable to use the Support Center

    [Cause]
    Under Investigation

    [Affected Services]
    ・FINAL FANTASY XIV
    ・Square Enix Support Center
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  2. 09-11-2015 01:03 AM #2
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    Recovery from Support Functions Technical Difficulties (Sep. 10)

    At the following time, we experienced technical difficulties wherein we were unable to provide customer support, both in-game and through the Support Center.

    We are pleased to announce that the issue has been addressed.

    We apologize for any inconvenience, and we thank you for your patience and understanding.

    [Date & Time]
    Sep. 10, 2015 7:00 a.m. to 8:30 a.m. (PDT)
    Sep. 10, 2015 14:00 to 15:30 (GMT)

    [Details]
    ・Unable to provide in-game GM support
    ・Unable to use the Support Center

    [Cause]
    Network equipment issue

    [Affected Services]
    ・FINAL FANTASY XIV
    ・Square Enix Support Center
    (0)
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