Good Afternoon

I am new to Final Fantasy: ARR and, Final Fantasy in general. But, I am very excited to be here! I am hoping my time in Eorzea.

Now, I have joined because friends of mine are playing as well, but they are on Balmung. Now, I have been trying for three days to create a character on this server, but at this stage it seems impossible?

How do I get a character on Balmung? Quite frustrating not to be able to play with my friends!

Thank you!