I need help!

[Xanikk999]

I recently got a new phone and after downloading the square enix token it's asking me for my registration password for my square enix account. However my square enix account is asking me for the one time password from this token system.

How do I get the registration password? I have already used this token system in the past on my old phone.

[AskaRay]

You should have been emailed a code that lets you bypass and cancel the token system, because you'll have to cancel and redownload it onto your new phone. You can put that code into the Squeenix account management site... uhh lemme find it

Edit:
https://secure.square-enix.com/account/app/svc/coercioncan

It's called the "emergency removal password".
AND if there's a way to switch devices without canceling and re registering the one time pass I don't know what it is... this is what I had to do.

[Xanikk999]

Where do I get the emergency password? I'm not sure how to cancel it on my old phone.

[AskaRay]

How do I cancel it on my old phone?

Pretty sure you just delete the app from your phone, because you can only have the app active on one device per account.

[Xanikk999]

Pretty sure you just delete the app from your phone, because you can only have the app active on one device per account.

Will it automatically give me the emergency password if i do that?

[AskaRay]

Will it automatically give me the emergency password if i do that?

You should've been emailed an emergency password when you signed up for the service, like right after setting it up.

Edit: Here's the email I got after setting it up for the second time:
(obv sensitive info is edited out)

Square Enix Account Management System
http://account.square-enix.com/
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Thank you for using the Square Enix Account Management System. The procedure to register the Software Token application to your account is complete. Please take a few moments to check over your registration details.

Square Enix ID:
[edit]
Serial number for the registered Software Token:
[edit]

Please access the URL below and confirm that One-Time Passwords are now activated. The Emergency Removal Password that will be required if your phone is lost or damaged will be shown on screen after logging in.
https://secure.square-enix.com/accou...n?cont=account

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The serial number above is required to remove the application's settings, so be sure to store it safely.

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For inquiries regarding products and services, please visit the Square Enix Support Center.

http://support.na.square-enix.com/main.php?la=1&id=496