Fix alt-tab crash

[Jasdemi]

DO IT!
Just DO IT!

[Baccanale]

Greetings, Jasdemi!
Thank you for posting your concerns about your game crashing. In order to make sure that we have sufficient information for a thorough investigation, it would be a great help to us if you could provide the following details:

Platform:
Specify which version of Windows was in use to play the game.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Also, I highly recommend sharing your thoughts about this here. Thanks again for your participation!

[JackDaniels]

Platform:
Every version of windows

ISP:
Every internet service provider

Type of Internet Connection:
Every type of internet connection

Internet Connection Speed:
Every connection speed

Date & Time:
All the time

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always

The issue occurs 100% of the time when trying to change the top program when FFXIV is in full screen.

[ShiroNeko]

I'd like to second this.
Same specs as previously given by JackDaniels

[Zuellni]

If and when they decide to fix the fullscreen mode alt+tab problem, I hope they can also fix the game client so it doesn't crash when the Windows Vista/7 User Account Control locks the desktop to ask for admin permission.

[Fixy]

why does he need to fill out a form when 100% of the community has the problem, lol? what great customer copy paste support.

[RhyaNeema]

@Zuellni: it is the same problem.

Platform: Windoes Vista x64 Ultimate
ISP: Alice (german)
Type of Internet Connection: DSL
Internet Connection Speed: 16Mbit/s
Date & Time: Any
Frequency: Always

Reproduction Steps:

1. Start Final Fantasy XIV (fullscreen mode - any resolution)
2. Once in the main menu or in the game press ALT + TAB

Result:

The Game is sent to the task bar and sound continues to play, but a DirectX error occurs: "Unable to detect DirectX device. The program has shut down. Please restart FINAL FANTASY XIV.". Once the error occured pressing the OK-Button in the error window shuts the game down completely.

The bug also occurs whenever a program or service running in the background forces FINAL FANTASY XIV to the task bar, like the Windows Vista/7 Account Control or the Windows Update service.

Expected Result:

The game should not show an error message when it is forced to the task bar and resume normal operations once it regains fullscreen capability.

[Ayamia]

1. Set Windowed mode on
2. Get Autohotkey
3. Make a script like this:
^+a::
WinSet, Style, -0xC00000,a ; remove the titlebar and border(s)
WinMove, a, , 0, 0, 1600, 900 ; move the window to 0,0 and resize it to 1600x900 (or whatever you use)
return

4. Run the autohotkey script
5. ctrl+alt+A on an open FFXIV client
6. ????
7. Profit

[Betelgeuzah]

It's not a bug.

[JackDaniels]

It's not a bug.

Maybe that's why Baccanale hasn't locked the thread. Mods are usually pretty prompt when addressing bug reports. But to say that this is working as intended is pretty pathetic and would be considered low quality standards.