DX11 Issue

[Riardon]

DX11 makes the game run faster. It reduces the CPU stress and addresses more RAM than the DX9 32 bit client. Before you run the DX11 client be sure to update to the latest Nvidia/AMD drivers. Be sure to uninstall the old drivers first reboot then install the new drivers and reboot once more. If you keep having serious problems this means you either have really weak hardware or other drivers in your system needs also update (for laptops). And again be sure you have enough RAM and an appropriate DX11 capable GPU to run the DX11 client. Alternatively you can use the official Heavensward benchmark and you can switch between DX9/DX11 to see the differences. By default the DX11 client have some extra graphic options enabled that DX9 hasn't so this may be the reason that for some it runs slower.

[CandyshopKitty]

Having the same issues, put a ticket into the support center.

[Yobtar]

Literally played the game 2 hours ago, ate food and tried to log back in, no updates or changes to my PC. No crashes or anything leading up to this.
But now every login attempt the Directx crashes it out before the game even loads up.

[Cadalyst]

Literally played the game 2 hours ago, ate food and tried to log back in, no updates or changes to my PC. No crashes or anything leading up to this.
But now every login attempt the Directx crashes it out before the game even loads up.

Same here. Was work 100% fine last night, boot it up today and I can't even get past the character selection section.

[InfinityLibrarian]

It truly amazes me that Square Enix cares so little for this issue, even though it is constantly costing them money. So, are we going to get a Dev Team reply on why the hell they're so incompetent? I've posted MANY threads and replies about this issue with NO END IN SIGHT. No solution. Why? Because now, even Direct X 9 crashes when I load into Kugane or really when I changhe areas or have the game running for more than 5 seconds. Thanks Square Enix!

Time to finally play World of Warcraft, I guess.

[FaerRow]

I've tried everything I can scrounge up and this happens to me on a desktop with an R9 380. Uninstalled all programs that put an overlay over the game, underclocked my GPU, turned reflections and other settings up and down, played in windowed and fullscreen and every time the game will cause the video drivers to hard crash and require a reboot. No issues at all with DX9.

[FudoMyoo]

Still having problem with DX11, using a Sapphire R9 285 OC single card. No issues at all with DX9

[Game_Over]

Yep, same, completely unreliable in DX11, which is unfortunate since it did actually run more smoothly on my system aside from the crashes.

[Ritac]

Hi I'm also affected by this problem.
My Specs:

AMD Phenom II X4 955
16 GB RAM
Gigabyte R9 380X Gaming G1
Windows 10 Pro x64 (latest Patch level)

It's happening with latest and all prior available Windows 10 Drivers.
Only Message in the eventlog:

The displaydriver "amdkmdap" stopped working and was recovered.

Is there any possibility for providing more information? Debug flags, logs or anything else?

[LunaEnkeli]

There are a few programs you can use to check logs, I use WhoCrashed to give me a crash dump when I restart.

I believe I finally fixed my problem, it's been 2 weeks now with no crashes.
My specs:
NVIDIA GeForce GTX 970
Intel i5-4690K
Windows 10

I used DDU from guru3d to uninstall everything related to my display driver. Follow all the instructions including restarting into safe mode, and then do a clean install of your driver. This will get rid of any registry files that can conflict with your current driver, causing it to crash under areas of stress[that's what happened to me every time I went to Limsa, certain parts of the Sea of Clouds and the Aetherochemical Research Facility].

I don't have AMD but if you have any kind of software you can use to regulate your fans to keep the temperature down, that's the other thing I've been doing. I have Nvidia so I use Precision to keep temperatures at 70 or lower just to make sure overheating isn't an issue.

Hope this helps someone.