Did not receive Bonus Items

[DenebPunkin]

I pre-ordered the CE Heavensward expansion and got my codes for early access and what not.. but have STILL NOT RECEIVED my Baron earrings, circlet and baby courier chocobo. What gives.

[Enkidoh]

Well, firstly, did you check your account in the Mogstation to see if the items are actually listed there? If they're not, then you didn't register the preorder bonus code (although as you said you had early access to the expansion, so the items should be listed there). The only other thing I can think of is your Moogle Delivery Service inbox is full of 'reward' messages. The inbox can only hold a maximum 20 reward item messages, and so you will not receive any more if this limit is reached (you won't even get a notification).

Go to any moogle mailman and clear out your inbox (you can delete old reward messages as the items are no longer on them). Then log out and log back in and you should receive the item messages, however, if it still doesn't arrive, there is a button on the top corner of the Moogle mail inbox window along the lines of 'resend reward items' which if any item reward messages remain undelivered, they will be resent.

[DenebPunkin]

Well, firstly, did you check your account in the Mogstation to see if the items are actually listed there? If they're not, then you didn't register the preorder bonus code (although as you said you had early access to the expansion, so the items should be listed there). The only other thing I can think of is your Moogle Delivery Service inbox is full of 'reward' messages. The inbox can only hold a maximum 20 reward item messages, and so you will not receive any more if this limit is reached (you won't even get a notification).

Go to any moogle mailman and clear out your inbox (you can delete old reward messages as the items are no longer on them). Then log out and log back in and you should receive the item messages, however, if it still doesn't arrive, there is a button on the top corner of the Moogle mail inbox window along the lines of 'resend reward items' which if any item reward messages remain undelivered, they will be resent.

Yea Ive done all of that. I have the email which confirms my early access and the three bonus items. My mogmail was never full and I usually delete the messages after i read and take the items from them if any. I got my griffin and mini kain just fine not sure why the other three items were left out though. And SE is being a complete moron about it too, well at least the people who are looking into this case.

And they still havent replied on here yet.

[worldofneil]

And they still havent replied on here yet.

Sorry, but they are probably won't.

This forum is mainly for customers to help other customers. It's not official support and it's rare for anyone from SE to post in here.

Adding to what Enkidoh wrote, there's a separate limit for mogmail and special SE mail and it's really easy to hit it if you have previous veteran rewards etc so it's worth going through your mailbox and deleting the previous "Thanks for subscribing for 90 days" messages etc so clear up that space.