Hello,

Yesterday I purchased the Collector's Edition bundle of both Heavensward and A Realm Reborn. I went to Mog Station and entered my key after I received it via e-mail and got an "Invalid Key" error.

After contacting customer support and not being able to speak to someone, I tried to purchase second version of the game hoping it was just a faulty CD Key. I unfortunately received the same error with the second version of the game and have been unable to upgrade my account...

Has anyone else experienced issues with this? I have tried the following:

- Ensured there were no spelling/capitalization errors in the Key when entered
- Ensured both purchases had been verified via SMS/E-mail
- Tried various browsers as well as computers, both Windows and OS X operating systems
- Attempted to CREATE A NEW ACCOUNT and entered BOTH of the purchased keys and received the same error twice

At this point I am out of luck and desperately waiting for a response from Square Enix... And am down $120

Hoping this issue gets resolved, and would appreciate any help on the matter.

- Greenb3an