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  1. #1
    Player
    Sinyu's Avatar
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    Aug 2015
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    5
    Character
    Lady Sinyu
    World
    Phoenix
    Main Class
    Lancer Lv 44

    I can't use DirectX11

    Hello,

    I need help in this issue.





    Thanks!
    (0)
    Last edited by Sinyu; 08-30-2015 at 08:42 PM.

  2. #2
    Player
    Noxe's Avatar
    Join Date
    Nov 2013
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    53
    Character
    Nox Arcana
    World
    Behemoth
    Main Class
    Scholar Lv 60
    try running the FFXIV: ARR installer, it'll install the version of directx required for the game!
    (0)

  3. #3
    Player
    Sinyu's Avatar
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    Aug 2015
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    Character
    Lady Sinyu
    World
    Phoenix
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    Lancer Lv 44
    Quote Originally Posted by Noxe View Post
    try running the FFXIV: ARR installer, it'll install the version of directx required for the game!
    Sorry, I don't find ARR Installer. If you can help me a little bit more please.

    Thanks
    (0)

  4. #4
    Player
    Culfinrandir's Avatar
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    Aug 2014
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    2,322
    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    What version of Windows are you using? If it's a version later than 7 you must install Windows Media Player and the Windows Media Player Codec Update from Microsoft. There are a few threads about this already.
    (0)

  5. #5
    Player
    Sinyu's Avatar
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    Aug 2015
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    Character
    Lady Sinyu
    World
    Phoenix
    Main Class
    Lancer Lv 44
    Quote Originally Posted by Culfinrandir View Post
    What version of Windows are you using? If it's a version later than 7 you must install Windows Media Player and the Windows Media Player Codec Update from Microsoft. There are a few threads about this already.
    I use windows 7. In these case need to download windows media playera and windows media player códec update??

    Thanks!
    (0)

  6. 08-31-2015 07:31 PM
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  7. #7
    Player
    Culfinrandir's Avatar
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    Aug 2014
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    2,322
    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    Quote Originally Posted by Sinyu View Post
    I use windows 7. In these case need to download windows media playera and windows media player códec update??

    Thanks!
    It may be worth a try because I know that 8, 8.1 & 10 all need the codec update so maybe you do too! I can't do harm.

    If you have not fully installed DirectX too that should be done. The links are here:

    DirectX 9.0c (needed too) - http://www.microsoft.com/en-us/downl...ils.aspx?id=35

    DirectX 11 - http://www.microsoft.com/en-us/downl....aspx?id=36805

    WMC Codec - https://www.microsoft.com/en-gb/down....aspx?id=16546

    Hopefully that will help you!
    (2)

  8. #8
    Player
    Sinyu's Avatar
    Join Date
    Aug 2015
    Posts
    5
    Character
    Lady Sinyu
    World
    Phoenix
    Main Class
    Lancer Lv 44
    Quote Originally Posted by Culfinrandir View Post
    It may be worth a try because I know that 8, 8.1 & 10 all need the codec update so maybe you do too! I can't do harm.

    If you have not fully installed DirectX too that should be done. The links are here:

    DirectX 9.0c (needed too) - http://www.microsoft.com/en-us/downl...ils.aspx?id=35

    DirectX 11 - http://www.microsoft.com/en-us/downl....aspx?id=36805

    WMC Codec - https://www.microsoft.com/en-gb/down....aspx?id=16546

    Hopefully that will help you!
    Hello,

    I tried to download all and nothing works. Because all of these are installed.
    If you know more solutions I'll really thankful.
    (0)

  9. #9
    Player
    Raist's Avatar
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    Aug 2013
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    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Get the offline version of the dx9 runtimes. Think the link was toward the end of the details or extra info section. About a 96mb file that unpacks 5 or so installers...run each of them as admin. They will unpack and copy all the files regardless of what is installed (versioning check will prevent overwriting of newer versions), and then it will run regsvr32 to register all of the dx9 files again. It has been a common fix for a lot of directx problems since Vista launched.
    (0)

  10. #10
    Player
    Culfinrandir's Avatar
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    Aug 2014
    Posts
    2,322
    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    Try what Raist said, a lot of the time the offline versions force updates that the online downloads don't. Good luck!
    (0)

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