Greetings, Koga!
Thank you for taking the time to provide the information that Jhanaka requested. I have made sure to submit all of your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you find what may be causing this to happen. I hope everything works out well for you soon. Thanks again for your report!