Game completely broken

[Gokubuu]

Platform:
Windows 7 home premium 64 bit
I-7 cpu @4.2Ghz
Graphic cards: 2 GTX 480's in SLI

ISP: TimeWarner Cable

Type of Internet Connection: Cable

Internet Connection Speed: Download=5.33 Mbps

Date & Time: Pacific Time- 24/7

Frequency: Always

Character Name: Goku Buu

Race: Hyur M

World: Kashuan

Class/Skill Rank: Lancer 50


Physical Level: Was 50

Area and Coordinates: Everywhere

Party or Solo: Solo

In-Game Time: Always 24/7

When it happens: All the time.

The title says it all. Since patch 1.19 I see the landscape of the game broken up everywhere and then I'll just get stuck. I can walk through walls and stairs then get stuck. In the market ward area be it the Company section or not I get a dark screen with a NPC or two but can not move. If I walk down stairs...well I don't walk down them I continue on the same level walking in the air. Logging in and out does not help. The game in this state is completely unplayable. All of these things are 100% repeatable. These affects are in all areas not just Uldah!

I simply can not play the game even if I wanted to. Is anyone else having these issues? Also had an issue downloading the patch. It would get to 100% then I would get an error code "20524". I had to go into the "Game" folder which I thought would be the "Game ver." folder and change the date to "2011.04.16.0000" just so I could update and log in.

As of now this game is not a game at all. It's just something on my PC that is completely useless. I hope this all will get fixed soon.

[Baccanale]

Greetings, Gokubuu!
Thank you for posting your concerns about the landscape. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center here, just in case they may be able to help you find a solution to this matter. Thanks again for your report, and I hope everything works out well for you soon!