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  1. #11
    Player
    Vanicent's Avatar
    Join Date
    Aug 2015
    Location
    Gridania
    Posts
    5
    Character
    Vanicent Muragama
    World
    Excalibur
    Main Class
    Bard Lv 50
    Hmm, this is interesting, there are suggestions that a recent firmware update to my ISP provided router is causing the problem. There are reports of it starting back in late July, and it's apparently reading a lot of the game traffic (both FFXIV and Steam) as torrent traffic. Great...

    Has anyone else had a recent firmware update like that around the time that the problems started?
    (1)

  2. #12
    Player
    Vanicent's Avatar
    Join Date
    Aug 2015
    Location
    Gridania
    Posts
    5
    Character
    Vanicent Muragama
    World
    Excalibur
    Main Class
    Bard Lv 50
    I seem to be back up and running now. I restored my router to factory settings, and then reconfigured it to the custom settings I've always used. Everything is working again, including Final Fantasy XIV!
    (0)

  3. #13
    Player
    VraeliaValkyria's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    154
    Character
    Vraelia Valkyria
    World
    Tonberry
    Main Class
    Scholar Lv 81
    More proof:

    [11:37 p.m.](Vraelia Valkyria) i really do hate this stupid freaking lag
    [11:37 p.m.]The lord commander's seat is no longer sealed!
    [11:37 p.m.](Nura Arella) im getting lag too
    [11:38 p.m.](Shadow Star) really hate it when hallowed ground bugs
    [11:38 p.m.](Nura Arella) i hope they fix it
    [11:38 p.m.](Shadow Star) like hwne use it and sitll die lol
    [11:38 p.m.](Vraelia Valkyria) what server r u on Arella?
    [11:38 p.m.](Nura Arella) goblin

    [11:43 p.m.](Vraelia Valkyria) this lag is fuckign horrible
    [11:43 p.m.](Nura Arella) im so sorry i hope it gets better
    [11:44 p.m.](Nura Arella) i sputter here and there
    [11:44 p.m.](Shadow Star) it isa bit rough
    [11:44 p.m.](Vraelia Valkyria) gl guys ; ;
    [11:44 p.m.](Shadow Star) hopefulyl clears up
    [11:44 p.m.](Vraelia Valkyria) i cant help u guys with this lag
    (0)
    Last edited by VraeliaValkyria; 08-25-2015 at 12:46 PM. Reason: adding more proof? :D

  4. #14
    Player
    VraeliaValkyria's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    154
    Character
    Vraelia Valkyria
    World
    Tonberry
    Main Class
    Scholar Lv 81
    Quote Originally Posted by Vanicent View Post
    I seem to be back up and running now. I restored my router to factory settings, and then reconfigured it to the custom settings I've always used. Everything is working again, including Final Fantasy XIV!
    I don't intend on fixing what is not my fault though. SE should be doing something about all this. Yes, we can try everything in our power to help fix it. But, it is ultimately SE's side.
    (0)

  5. #15
    Player
    Sentaq's Avatar
    Join Date
    Oct 2013
    Posts
    51
    Character
    Sentaq Wendigo
    World
    Mateus
    Main Class
    Marauder Lv 60
    I only can say this.
    When I get an error - then i know that maintenance is on it's way.
    In past 2 years connection to the server errors 90k and 2002, we re and still remain. Those are basic connection to server problems/server overload.
    Solutions they need to increase connections by increasing server.
    Maintenance are going every week or even more, and nothing big fixed anyways. I see no point for them.
    (0)

  6. #16
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Quote Originally Posted by VraeliaValkyria View Post
    I don't intend on fixing what is not my fault though. SE should be doing something about all this. Yes, we can try everything in our power to help fix it. But, it is ultimately SE's side.
    How is it SE's responsibility to fix issues that are falling within the scope of our ISP's or even our own local networks? Vanicent's issue apparently involved local hardware....clearly not SE's responsibility to address.

    Again... need to actually investigate what is going on with the specific sessions you are using to connect to the FFXIV services. We have repeatedly been able to identify known issues along the route that can and should be addressed by either the ISP managing the hardware involved, or by our ISP's arranging an alternate path (or in many cases as a quick fix when they don't cooperate, a VPN may skirt around some if not all of the bad segments).

    It can, does , and HAS been proven to work in the past.

    Code:
    Tracing route to neolobby02.ffxiv.com [199.91.189.74]
    over a maximum of 30 hops:
    
      1     1 ms     2 ms     1 ms  LPTSRV [10.10.100.1]
      2    36 ms    30 ms    28 ms  cpe-75-176-160-1.sc.res.rr.com [75.176.160.1]
      3    26 ms    28 ms    30 ms  cpe-024-031-198-005.sc.res.rr.com [24.31.198.5]
      4    14 ms    12 ms    13 ms  clmasoutheastmyr-rtr2.sc.rr.com [24.31.196.210]
      5    26 ms    26 ms    26 ms  be33.drhmncev01r.southeast.rr.com [24.93.64.180]
      6    32 ms    29 ms    34 ms  bu-ether35.asbnva1611w-bcr00.tbone.rr.com [107.14.19.42]
      7    30 ms    31 ms    31 ms  0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204]
      8    37 ms    42 ms    54 ms  ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
      9    54 ms    52 ms    55 ms  if-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
     10    53 ms    54 ms    55 ms  64.86.85.1
     11    53 ms    54 ms    52 ms  if-10-2.tcore1.TTT-Toronto.as6453.net [64.86.32.33]
     12    53 ms    55 ms    52 ms  if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.25]
     13    57 ms    55 ms    55 ms  if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96.61]
     14    54 ms    55 ms    55 ms  66.198.96.50
     15    51 ms    54 ms    54 ms  192.34.76.2
     16    52 ms    52 ms    53 ms  199.91.189.234
     17    54 ms    55 ms    55 ms  199.91.189.74
    
    Trace complete.
    When my route is clean, my gameplay is clean. Is it SE's responsibility to address the odd hiccups I get at hop 1 when others in the house are streaming video to the Roku's? Is it SE's responsibility to address the high utilization in Conway and Columbia that continually inject anywhere from 20 to 50ms extra lag (hops 2 and 3). Is it SE's responsibility to address any over utilization that may occur anywhere along the 7 or so hops where TATA is part of the equation (the AS6453 hops...that is the ISP that my ISP is currently assigning for peering to get to Ormuco-Montreal)? Is it SE that is responsible for catching problems in the Raleigh-Durham/Charlotte segments within Time Warner's network and getting my route changed to Atlanta, switcing my peering partner to Cogent? No....that all falls under the scope of my ISP and their peering partners to manage.
    (0)
    Last edited by Raist; 08-26-2015 at 01:45 AM.

  7. #17
    Player
    Ehrgein's Avatar
    Join Date
    Aug 2015
    Posts
    9
    Character
    Freya Albarn
    World
    Hyperion
    Main Class
    Botanist Lv 60
    I've had pretty much the same problem this week, I bought pingzapper 3 days ago and it went well, no more dcs, working perfectly, NPCs loaded properly instead of taking 2 hours (specially in Idyllshire) but after today's maintenance it went to shit again. It's impossible to play outside a zone without less than 10 npcs or players.
    Keep in mind this is spanish, lol, but I think the timeouts are self explanatory.
    Any help would be greatly appreciated, and yes, I know is not SE's fault but probably the ISP handling the routing, I just really need help, I love the game to unsub because of this...


    Traza a 199.91.189.57 sobre caminos de 30 saltos como máximo.

    1 * * * Tiempo de espera agotado para esta solicitud.
    2 * * * Tiempo de espera agotado para esta solicitud.
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 * * * Tiempo de espera agotado para esta solicitud.
    5 14 ms 15 ms 15 ms 105-166-89-200.fibertel.com.ar [200.89.166.105]

    6 15 ms 15 ms 15 ms 197-165-89-200.fibertel.com.ar [200.89.165.197]

    7 18 ms 15 ms 15 ms 222-165-89-200.fibertel.com.ar [200.89.165.222]

    8 13 ms 12 ms 12 ms ge-0-1-2.ar3.eze1.gblx.net [159.63.23.5]
    9 134 ms * * po2.ar3.MIA2.gblx.net [67.17.68.234]
    10 142 ms 143 ms 143 ms ae5.edge2.miami2.level3.net [4.68.111.121]
    11 192 ms 191 ms 194 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

    12 192 ms 191 ms 191 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

    13 181 ms 178 ms 178 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
    74]
    14 179 ms 181 ms 200 ms 192.34.76.10
    15 193 ms 191 ms 191 ms 199.91.189.242
    16 * * * Tiempo de espera agotado para esta solicitud.
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * * Tiempo de espera agotado para esta solicitud.
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 * * * Tiempo de espera agotado para esta solicitud.
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * * * Tiempo de espera agotado para esta solicitud.
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 * * * Tiempo de espera agotado para esta solicitud.
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 * * * Tiempo de espera agotado para esta solicitud.
    (0)

  8. #18
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    199.91.189.57 hasn't been a valid IP since late March when they changed up the IP assignments. Open Resource Monitor (resmon.exe from search/run box) once you are fully logged into the game. Expand the network sections and you will see the ffxiv.exe process (or ffxiv_dx11.exe if running in DX11 mode) listed with an IP address. That is the one your client is actually using.

    Otherwise, it looks like there is heavy congestion within the segments manage by Level 3, your assigned peering partner (those gblx.net hops are actually Level3's). This is the result of the routing decisions made in order to get you from your ISP's network to Ormuco (SE's ISP). Those peering arrangements are made by your ISP, not SE. Your ISP will need to address that on your behalf.

    Looks like half of Cablevision's routes peer with Level3 in Argentina, so they may have to work something out with Level3 about clearing the congestion. If they could flip you to their other main peer (TiSparkle, aka Telecom Italia), then it may get you paired with one of the other peers whom Ormuco also peers with (Cogent, TATA, or TiNet...forget if one of the others listed for them is also tied into Verizon as well).

    The point is they don't HAVE to use Level3 exclusively to get you to Ormuco in Montreal. If they can't get things cleaned up on Level3 they SHOULD be able to route you through their alternate peer. The trick, as always, is getting someone working on it that can actually escalate things to a higher tier of support.

    Try their online contact options. Hopefully you have an email contact or some other means of submitting your tracert reports. Get a sample trace to the correct IP address, as well as maybe some other services that are getting better results. If you can get a good report to something in North America, that might help draw a stark contrast for them and drive home the point that they need to take action. Here is a link to a Blizzard post about tracert testing that provides server addresses for their services...maybe you can use a trace to one of their games to provide a contrast against your FFXIV traces:

    https://us.battle.net/support/en/art...g-a-traceroute
    (0)

  9. #19
    Player
    Kayiko's Avatar
    Join Date
    Aug 2015
    Posts
    70
    Character
    Kayiko Okami
    World
    Cerberus
    Main Class
    White Mage Lv 70
    Well, that's just fantastic to know I'm not the only one having issues. 3 am here. I figure at 3 am when most people are sleeping I should have no problem connecting to anything, at all. All I want to do is dailies.
    Annoying.
    (0)

  10. #20
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Well...it was only midnight on the west coast and 8/9am for the EU...still in primetime for most of the pacific region and mid-day for Asia.

    From a global perspectve, it is always primetime somewhere for one industry or another. As we become more and more dependent on the world wide web for just about everything in our lives (even our cars are connected these days), we are starting to see smaller windows of reduced volume in general.

    internet usage indexes by industry and region
    (0)
    Last edited by Raist; 08-26-2015 at 10:29 PM. Reason: added link to internet usage statistics

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