Three issues:

Collector's Edition items. I contacted support chat outside of the game, gave him the code I used to register back then, and he told me it was never used. Yet I was somehow playing the game in 1.0, and continued to in 2.0. He told me it was a standard edition, but I never came anywhere near one. So... ghost code on my account somehow.

The legacy tattoo. I actually had this at release! But it disappeared within a week and never reappeared. This is perhaps the most annoying issue of the three - the history I had with the game pre-ARR was being erased.

The 1.0 gobbue mount. I worked my butt off to get this guy once I learned that 1.0 would be ending, but he'd be coming with it. I played very casually, but I hit the slog to level hard. I did it. I got him. And he never showed up with 2.0.

Has anyone else experienced anything similar? Did it ever get resolved?