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  1. #1
    Player
    firstsin's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    217
    Character
    Alkaid Gainsborough
    World
    Spriggan
    Main Class
    Conjurer Lv 80

    Weird Launcher Error

    I cannot get the launcher to run.

    It was working fine. I restarted my computer to install a second monitor. tried to run the game and kept getting the error on in the image below.



    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	E:\Documents
    FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (10240.th1.150807-2049)
    SYSTEM_CPU	Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	2103
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	16252.219MB
    SYSTEM_VIRTUAL_MEMORY	2047.875MB
    SYSTEM_PAGE_FILE	18684.219MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 119.019GB    SYSTEM_FREEDISC_SPACE 44.484GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 223.573GB    SYSTEM_FREEDISC_SPACE 177.492GB
    SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.511GB    SYSTEM_FREEDISC_SPACE 547.968GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 980
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 980
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	1023.938 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1200 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION	10.18.0013.5560
    SYSTEM_GRAPHICS_DRIVER_DATE	07/08/2015 12:07:03
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{739B6D97-4805-4721-B21B-CF1E02A7A756}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7525
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	02/08/2015 13:00:46
    SYSTEM_SOUND	Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{2965C303-3D8A-4C70-97F5-3F50994650F2}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7525
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	02/08/2015 13:00:46
    SYSTEM_SOUND	Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{5337C2FC-8697-4A89-B6C8-C08A332C5E01}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7525
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	02/08/2015 13:00:46
    SYSTEM_SOUND	Realtek HD Audio 2nd output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{F6996DAC-AEF1-4F07-9CC6-BD90692EC5C7}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7525
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	02/08/2015 13:00:46
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B0031050-3917-11E5-8001444553540000}
    SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT	{B0033760-3917-11E5-8002444553540000}
    SYSTEM_INPUT_NAME	Razer BlackWidow 2013
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B003AC90-3917-11E5-8004444553540000}
    SYSTEM_INPUT_NAME	Razer BlackWidow 2013
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B003D3A0-3917-11E5-8005444553540000}
    SYSTEM_INPUT_NAME	Razer BlackWidow 2013
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B0035E70-3917-11E5-8003444553540000}
    SYSTEM_INPUT_NAME	Razer Naga 2014
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B00421C0-3917-11E5-8006444553540000}
    SYSTEM_INPUT_NAME	Razer Naga 2014
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B00421C0-3917-11E5-8007444553540000}
    SYSTEM_INPUT_NAME	Razer Naga 2014
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B00448D0-3917-11E5-8008444553540000}
    SYSTEM_INPUT_NAME	Razer Naga 2014
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B00448D0-3917-11E5-8009444553540000}
    SYSTEM_INPUT_NAME	Razer BlackWidow 2013
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    boot
    Technical Support - Post New Thread - Google Chrome
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Adobe AIR
    Adobe Community Help
    Adobe Media Player
    Google Chrome
    Notepad++
    TeamViewer 10
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Adobe Community Help
    Microsoft_VC80_ATL_x86
    Skype™ 7.7
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft ASP.NET MVC 4 Runtime
    Google Update Helper
    Microsoft_VC90_MFC_x86
    Intel(R) Management Engine Components
    Adobe Flash Player 10 ActiveX
    Microsoft_VC80_CRT_x86
    Adobe Creative Suite 5 Design Premium
    Adobe AIR
    PDF Settings CS5
    Adobe Reader X (10.1.3) MUI
    Adobe Flash Player 10 Plugin
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Adobe Media Player
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00001714
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe	00001544
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00001CD0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe	00001E04
    C:\Users\----------------\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00000474
    C:\Users\----------------\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe	0000186C
    C:\WINDOWS\SysWOW64\cmd.exe	00001E6C
    (0)

  2. #2
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    often triggered by a script parsing error---something may be breaking XML or something else in the Internet Explorer side of things.

    Make sure both .Net 3.5 and 4.x frameworks are enabled and updated (appwiz.cpl from the run/search line, click link to turn Windows Features on/off--v3.5 may be listed under a legacy section).

    Could have a malformed cookie or other cached file. Cleanup the IE cached files and such (run inetcpl.cpl from search/run box), also make sure your TLS options are enabled on the advanced tab. Worst case scenario, you may need to restore defaults, then go back and enable the TLS options. Couldn't hurt to add the frontier.ffxiv.com site to the trusted sites and such as well.

    **note we are talking about Internet Explorer and not Chrome/Firefox/etc. The launcher relies on the underlying MSIE components in the OS--even if you have disabled IE through DISM and such, the launcher still relies on the things you manage through Windows/IE's Internet Properties pages, regardless of what you use as your default browser.

    As always, make sure your security isn't interfering (double check for Windows Defender also--a lot of people don't know if it is enabled or not). If you are creating exceptions for the files in your AV don't forget to look for an option to create a network exception for running processes and add the FFXIV or FFXIV_DX11 process there as well.. This is a different animal than the flat file scan exceptions--it can still trap network access for the running process after loading (sort of like your firewall rules for a process). Again, may want to add frontier.ffxiv.com to the trusted list in your security apps as well.
    (0)
    Last edited by Raist; 08-16-2015 at 07:25 AM.

  3. #3
    Player
    firstsin's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    217
    Character
    Alkaid Gainsborough
    World
    Spriggan
    Main Class
    Conjurer Lv 80
    Couldn't get it to work at all.

    Was forced to restore from a recovery image.

    EDIT: It didn't take long for this stupid problem to reart its ugly head again.

    Can some please heap?
    (0)
    Last edited by firstsin; 08-22-2015 at 12:35 AM.