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  1. 08-16-2015 03:06 AM #1
    Elamys
    Player
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    Join Date
    Jul 2015
    Location
    Gridania
    Posts
    1,566
    Character
    Song Sparrow
    World
    Balmung
    Main Class
    Goldsmith Lv 90

    Factory reset phone w/ software token - can't access account

    I added a security token to my account yesterday. That night my phone started having trouble and I had to factory reset it. I don't have the emergency removal password because I didn't even know that existed. Phone and chat support aren't available until Monday.

    Will I have to wait until Monday to get this resolved? I have the serial for the old software token. Is there a way to reset it? I had plans this weekend.
    (0)

    cerise leclaire
    (bad omnicrafter & terrible astrologian)
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  2. 08-17-2015 07:45 PM #2
    Perilos
    Player
    Perilos's Avatar
    Join Date
    Aug 2015
    Posts
    28
    Character
    Perilos Ordos
    World
    Odin
    Main Class
    Pugilist Lv 18
    You can only reset it through the chat.
    (0)
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  3. 08-18-2015 02:12 AM #3
    Reih
    Player
    Reih's Avatar
    Join Date
    Oct 2013
    Posts
    142
    Character
    Dys Topia
    World
    Ragnarok
    Main Class
    Sage Lv 90
    The Software Token can only be used once you have purchased FINAL FANTASY XI or FINAL FANTASY XIV and entered the registration code enclosed with either game.
    The Emergency Removal Password allows you to forcibly remove the Software Token application from your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen.
    This is taken from MogStation when using One-Password and Tokens. Were you able to write that data down? If so, you can use it to reset it.
    (1)
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