First off, I have a second gtx 970 I am going to SLI. I had problems getting it to recognize the SLI bridge, so I removed it and am returning it to the store. I have another MSI twin frozr V gtx 970 coming tomorrow. I am wondering if my game is crashing because of lack of VRAM on my 4k tv which I am playing through HDMI. As you can see I am trying a second reinstall of the steam version of ffxiv:arr. I've tried both dx9 and dx 11 to no avail. I had this problem with a couple other of games as well...I deleted the config files for video settings, and got it to work that way. I am wondering where to find said file for FFXIV...if that is even my problem. Everything worked fine until I switched tvs. I was running at 1080p and now I have a 4k tv, along with the updates it needed to run, since then, game crashes at launch. Would feel kind of stupid if it was because of lack of vram for this display. Still, I have used my nvidia control panel to go back to 1080p, and the game still did not launch. Is this a win 10 4k gaming issue I am unaware of? Any help would be great, and thank you in advance for your time.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Zandaran\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (10240.th1.150807-2049)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/15/13 10:55:41 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8156.609MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16348.609MB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 748.892GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.031GB SYSTEM_FREEDISC_SPACE 38.857GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5560
SYSTEM_GRAPHICS_DRIVER_DATE 8/7/2015 6:07:03 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A09932E9-0AE3-4F00-AEAD-F753F83AD8A6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
SYSTEM_SOUND SAMSUNG-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {85121CB1-9832-4B28-B65A-4F10EAFC72A5}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0003
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/7/2015 6:07:03 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DFB8F322-780A-4ED7-A280-55690057D757}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C5758E0-FDDB-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C57CE10-FDDB-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C57F520-FDDB-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C581C30-FDDB-11E4-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C584340-FDDB-11E4-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C586A50-FDDB-11E4-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Steam
Friends


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Witcher 3 - Wild Hunt
Adobe Flash Player 18 NPAPI
Battle.net
Belkin Setup and Router Monitor
GOM Player
Google Chrome
Hearthstone
VIA Platform Device Manager
Easy Tune 6 B13.1111.1
ON_OFF Charge 2 B13.1028.1
AutoGreen B12.1220.1
marvell 91xx driver
Malwarebytes Anti-Malware version 2.1.8.1057
NVIDIA Stereoscopic 3D Driver
StarCraft II
Steam
Empire: Total War
Crusader Kings II
Batman™: Arkham Knight
Chivalry: Medieval Warfare
Defense Grid 2
Company of Heroes 2
Edge of Space
Democracy 3
Tropico 5
7 Days to Die
Cities: Skylines
Hearts of Iron III
DYNASTY WARRIORS 8: Xtreme Legends Complete Edition
Valkyria Chronicles™
Shadowrun: Dragonfall - Director's Cut
Fractured Space
Supreme Ruler Ultimate
Restaurant Empire II
Total War: SHOGUN 2
Lethis - Path of Progress
FINAL FANTASY XIV: A Realm Reborn
Borderlands 2
Dota 2
Sid Meier's Civilization V
TechPowerUp GPU-Z
Video Mover
Yahoo! Toolbar
Yahoo! Messenger
Yahoo! Software Update
CCC Help Russian
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
MSI Kombustor 2.5.9
AMD Catalyst Control Center
Google Drive
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Google Toolbar for Internet Explorer
Platform
CCC Help Turkish
Google Toolbar for Internet Explorer
CCC Help Finnish
Java(TM) 6 Update 24
Update Manager B12.1113.1
CCC Help English
CCC Help Dutch
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CCC Help Hungarian
Easy Tune 6 B13.1111.1
CCC Help Chinese Standard
CCC Help Thai
Java Auto Updater
MSI Live Update 6
CCC Help German
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help French
CCC Help Czech
Google Update Helper
CCC Help Japanese
ON_OFF Charge 2 B13.1028.1
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
XSplit Gamecaster
CCC Help Polish
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
CCC Help Korean
CCC Help Swedish
CCC Help Spanish
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
CCC Help Danish
CCC Help Italian
CCC Help Greek
Google Update Helper
Adobe Reader 9.2
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
@BIOS
CCC Help Chinese Traditional
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AutoGreen B12.1220.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
MSI Gaming APP
CCC Help Portuguese
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
CCC Help Norwegian
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

B:\Program Files (x86)\Steam\Steam.exe 000003D4
B:\Program Files (x86)\Steam\bin\steamwebhelper.exe 000020B8
B:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000027AC
B:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000C28
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe 00001F14
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe 000023B8
C:\Program Files (x86)\Belkin\Router Setup and Monitor\dlnaPlugin.exe 00002188
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001074
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001828
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00001CBC
C:\Program Files\VIA XHCI UASP Utility\usb3Monitor.exe 00001ED8
C:\Users\Zandaran\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C9C
C:\Users\Zandaran\Documents\my games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00000664

I have a second gtx 970 I am soing to SLI. I had problems getting it to recognize the SLI bridge, so I removed it and am returning it to the store. I have another MSI twin frozr V gtx 970 coming tomorrow. I am wondering if my game is crashing because of lack of VRAM on my 4k tv which I am playing through HDMI. As you can see I am trying a second reinstall of the steam version of ffxiv:arr. I've tried both dx9 and dx 11 to no avail. I had this problem with a couple other of games as well...I deleted the config files for video settings, and got it to work that way. I am wondering where to find said file for FFXIV...if that is even my problem. Everything worked fine until I switched tvs. I was running at 1080p and now I have a 4k tv, along with the updates it needed to run, since then, gae crashes at launch. Would feel kind of stupid if it was because of lack of vram for this display. Still, I have used my nvidia control panel to go back to 1080p, and the game still did not launch. Is this a win 10 4k gaming issue I am unaware of? Any help would be great, and thank you in advance for your time.