Repeated account locks

[Elamys]

I moved recently, and up until then, I never had a problem with my account locking. But three times this week, my account has been locked for supposed suspicious activity, making me reset my password.

I guess it's because of the move, but it's getting a little aggravating. My account hasn't been compromised at all. I'm getting a little tired of resetting my password. Any information or fixes?

[TheFirstKel]

If you have smartphone, get yourself Square-Enix Software Token for 2FA.

[VoltaAsura]

Theres another thread about this and the TL;DR version to fix this is to use the security token app or the physical security token.

The issue is that your IP addres is changing from what it was last (when you log in from a different place) and SE flags this as suspicious activity. This is actually a good thing.

Find it on the play store for free. Its easy to set up.

[Elamys]

Thanks for the advice. I downloaded the token, we'll see if that fixes it (it probably will).