Constant 2002 Error

[Deogol]

I've been searching google and these forums for about 8 hours now, looking for a fix for the Lobby Server 2002 error. I've reinstalled FFXIV and also replaced my boot folder. I got on once last night using WTFast as a VPN. I'm currently redownloading Heavensward after reinstalling windows and wondering if anyone else has had this problem? I haven't found a consistent fix for it and it's starting to drive me crazy. Router settings were never changed when they started, in fact I just logged out like normal and relogged in an hour later yesterday to be met with this error. Has anyone else had any success fixing this or some insight? Even a direction they found worked?

Thank you

[Raist]

sounds like something went haywire somewhere in the routing and/or security--your network session is basically failing. The fact you connected successfully via VPN points towards problems in route, but if that is no longer working then it may be something along the lines of security causing issues (something may have updated in the background and is now causing problems).

Make sure your security isn't interfering (check/add/update exceptions for the game's folders and/or it's executable files--or you can try disabling it briefly as well), and if it still persists you may need to get your route analyzed (tracerts/pings, other similar tools--your ISP should be able to do this if you aren't comfortable with it). Also make sure TLS support is enabled for the Internet Options at the OS level (run inetcpl.cpl from the run/search box, go to the Advanced tab and scroll down to the section about SSL encryption and make sure all the TLS options are enabled).

If you don't know the IP the client actually uses (the ones at ARRStatus haven't been reliable for a while now), you can use the lobby service addresses for testing route stability:

Canada:
neolobby02.ffxiv.com
neolobby04.ffxiv.com
neolobby06.ffxiv.com

Japan:
neolobby01.ffxiv.com
neolobby03.ffxiv.com
neolobby05.ffxiv.com

***note that the client also connects to servers in Japan periodically for authentication and such, so it may be worth checking the route to the Japan side as well.

[Deogol]

Thank you for the reply! I've run a tracert with all 6 servers that you gave me and have had each one of the Canadian lobbies work just fine. However, the servers in Japan all have a request time out on the fourth hop. I'm wondering if this is my problem. To add to the confusion: my roommate, who also plays, has come home and logging in from his computer has worked just fine. Leading me to believe that it must be something from my rig. I've looked up and down through everything that has changed but I can't find a solution. Thank you for your time. I'm going to continue my search for an answer, and if anyone else has suggestions I'll be happy to take them ( or if anyone can get WTFast to work with DX11 that would be sweet too).