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  1. 08-13-2015 05:37 AM #1
    ZahnZerstorer
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    Zahn Zerstorer
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    Windows 10 - "Final Fantasy XIV Stopped Working"

    I was just one the phone with Square-Enix NA support and they were unable to make any real suggestions about fixing my problem.

    I JUST decided to upgrade to Windows 10 today (after delaying more than a month for just this reason) because I have read a lot of good commentary on WIN10 installation and FFXIV compatibility - namely that some people were having issues, but they were mostly solved by driver updates or running as Admin / running with Compatibility Mode.

    I am not getting a specific Error Code, it's just a "Program Stopped Working" message and then the launcher shuts down. (To be specific: Launcher opens fine, I type in my SE-ID, my password, and my One Time Password - everything good so far - the green Play button appears, I click, BAM - Stopped Responding.)

    Things I have tried so far:
    * Disabling Windows Firewall (only)
    * Disabling Windows Defender (only)
    * Disabling both Windows Firewall and Windows Defender (simultaneously)
    * Clean Boot with startup programs disabled (suggested by Square-Enix staff; failed)
    * Running as Administrator
    * Running with Windows 7 Compatibility
    * Running with Windows 8 Compatibility
    * Running as Administrator WITH WIN7 compatibility, simultaneous
    * Running as Administrator WITH WIN8 compatibility, simultaneous

    None of these has worked. Anyone else gotten their XIV working in similar conditions? Really don't want to have to do a WIN7 roll-back or "wait and see" til Square has "Official WIN10 Support" =/ It's been 6 weeks since the full version has been public now...
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  2. 08-13-2015 07:42 AM #2
    Raist
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    Raist Soulforge
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    Sounds like DirectX failing to Init. Have you tried switching the DirectX version through the launcher's config? If it manages to launch after changing that, then you may have a missing/unregistered DLL that needs to be addressed. You may also see some details posted in the Windows event logs (eventvwr.msc) that give a hint of the problem as well.
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  3. 08-13-2015 08:01 AM #3
    ZahnZerstorer
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    I will check into this Raist, thank you.
    I am currently in the middle of a re-install of FFXIV because I'd hit a wall with seeking solutions. If the re-install doesn't work, this'll be my next step.
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  4. 08-13-2015 08:39 AM #4
    ZahnZerstorer
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    This thread can be CLOSED - reinstalling FFXIV on the WIN10 computer fixed game.
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