why the dev hasn't respond

[Fendred]

In the case of the English forums we did have a lot of positive, constructive criticism at the beginning, but communication is supposed to be two way. Without any response from the development team, many of the more affluent posters became increasingly frustrated with Yoshida and Co. In some cases it even felt as though they were adding features that ran counter to the more intelligent forum feedback. If there are design limitations that make addressing some player concerns unfeasible, the players need to know so they don't feel like their concerns are falling on deaf ears.

We had a thread talking about having multiple tiers of difficulty for raids about a year ago in response to Coil's difficulty, taking cues from World of Warcraft's "Wrath of the Lich King" expansion. The thread was positively gargantuan and overly positive towards the idea. We never received a single forum response from the development team whatsoever. There were similar threads relating to combat improvements and other concerns as well. No developer in sight, and all of us slowly realized we were talking to a brick wall. It's a case of SE saying one thing (that their community of supporters is important to them) and then doing another. They've earned a lot of ire from the Western community as a result of their own gross negligence.