Why refusing customization is a fallacy

[Sandpark]

You sound like Dennis Leary lol, but I don't care for aesthetics either. What is the saying? Lipstick on a pig? Then to top it off, some of those aesthetics are locked behind dlc content in a bunch of games...

I want customization but I don't think it should come in jobs, only classes. Jobs are designed to fill one role, when they start filling others, all jobs start to feel very similar. In a large group setting, it makes dynamics less interesting. Plus we get less new jobs designed. If the horizontal mambo is done to classes, that will make it still be specialized according to job you play. Then the classes will become like subjobs to the jobs, some locked to certain jobs.
Some new classes should be designed to augment job playstyles in different ways.

Outside focused hard group content. They should remove the cooldown of switching between classes(jobs remained on cooldown). The armoury system was originally built that way. No other game I know of, allows you to swap skills and gear that fast without macros.

Classes= Sandbox experimentation.
Jobs= Themepark ride.