Post Compromised Account Issues someone please help!

[Raist]

Unfortunately all that data is managed server side. Nothing you can do about it from the client end. Probably about all you will get here is redirection to the support portal to open a formal ticket. Might want to go with he chat or email option first...will be easier to track the names and conversations that way (not to mention avoiding potential phone charges).

It will likely take a while and you will probably need to keep the account active, even though they may lock the account down during the investigation. I remember when I went through this with XI it was nearly 2 months and I had to pay 2 billing cycles in the process even though I couldn't play. But it saved me from having to completely re-acquire years worth of gears (had 75 BLM, was a crap load of gear).

If you do get it recovered be sure to setup the one-time password if you haven't already. Will be a BIG help in preventing this in the future.

[Madoxone]

Raist, my account has already been restored, the problem is that it was from a year ago. I have already created multiple tickets and had many conversations with tech support and the GM's all without any luck.