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  1. #1
    Player
    Setaz's Avatar
    Join Date
    Aug 2015
    Posts
    1
    Character
    Setaz Vanisk
    World
    Diabolos
    Main Class
    Gladiator Lv 19

    Game keeps crashing at same point



    I keep getting this. I installed the game via Steam. It first happened a couple hours into playing - read about it a little online, restarted my computer (as suggested) and it fixed it.

    Hours later in Sastasha Seagrot I crashed a few pulls into the dungeon, went through probably 15 different potential fixes, nothing worked. After the dungeon was completed and my character was removed from the dungeon, I was able to play.

    I was with a group so we re-queued for the dungeon so I could get the MSQ completed. At the exact same spot, I got the same crash. Went through about 5-10 more fixes to no avail - resorted to reinstalling the game through a SE link (not through Steam).

    Logged on today, tried to test my luck in the dungeon yet again, no crash happened. Completed the dungeon fine and ran to the next step in the MSQ. Crashed at a seemingly random point. I got sick of the crashing so I left it for hours. Thought maybe in ~5 hours it would magically work - it didn't.

    Completely unable to log into my character now and exhausted every solution I could find.

    Please help.

    -- Useful information --

    Error log:
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55bd1186
    Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55bd1186
    Exception code: 0xc0000005
    Fault offset: 0x0000000000d9ea69
    Faulting process id: 0x2d8c
    Faulting application start time: 0x01d0d6015934b2e8
    Faulting application path: D:\Program Files (x86)\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: D:\Program Files (x86)\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Report Id: aef5db04-41f4-11e5-bab5-6c626d7c379c

    Computer Specs:
    Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20Ghz 3.20 GHz
    Installed memory (RAM): 16.0 GB
    System type: 64-bit Operating System
    Graphics Card: NVIDIA GeForce GTX 970
    (0)

  2. #2
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Access violation...something has locked a memory location or it is otherwise unable to read/write to that location.

    Could be an issue with a driver, security, swapfile corruption (or any file for that matter)...a host of possibilities.

    Make sure to run as admin, security is not interfering, rebuild the swapfile, and clean up temp files/chkdsk for errors and defrag. Usually covers most culprits that aren't driver related.

    Could also be a hardware issue as well.
    (0)
    Last edited by Raist; 08-14-2015 at 06:29 AM.

  3. #3
    Player
    Jarvius's Avatar
    Join Date
    May 2015
    Posts
    9
    Character
    Jarvius Sieghild
    World
    Zalera
    Main Class
    Dark Knight Lv 60
    Turn off GeForce Experience. It is in the task bar. I found that worked last night.
    (0)

  4. #4
    Player
    Jarvius's Avatar
    Join Date
    May 2015
    Posts
    9
    Character
    Jarvius Sieghild
    World
    Zalera
    Main Class
    Dark Knight Lv 60
    Bit of an update. Its a really persistent program. I ended up having to end the task via task manager.
    (0)