Post Compromised Account Issues someone please help!

[Madoxone]

Raist, Here is my unsurprising response from Chat Support.

Agent Orlando: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Orlando: While I look over your ticket information, may I have your first name please?
You: Mark
Agent Orlando: Please hold while I look into your issue.
You: No problem
Agent Orlando: Okay so you had a character restoration on your account but it has made the game unplayable?
You: Correct.
Agent Orlando: How come?
You: They mistakenly restored my character to May 1st 2014 instead of 2015.
You: I didn't have all soul crystals at that time.
You: So, i am now missing Soul of the Ninja.
You: However the level 30 quest to receive it, is still completed
You: and you can't repeat it.
You: Its is true for a bunch of the classes
You: Sorry, for a bunch of Jobs
Agent Orlando: Have you contacted GM's about this issue and also submitted a bug report?
You: GM's have said this is not something they deal with and direct me to create a ticket.
You: When i create a ticket, it says call phone support
You: I call phone support and they say they can't help, but the GM's can restore it
You: i created a bug report two months ago but this isn’t a bug
You: But it says when you submit them, they don't address individuals
Agent Orlando: Okay so unfortunately, that's all you can do.
Agent Orlando: It is a GM issue but if they say they can't do anything then you submit a bug report.
You: Yes, but this isn't a bug. This is a bad restore
Agent Orlando: You can bump your bug report in the forums and let them know it hasnt been resolved and specify that it is from GDR
You: I have been doing that for two months.
Agent Orlando: Unfortunately, that's all you can do.
You: Why?
You: Why can't I have the restore team fix their mistake?
You: This was their mistake after all.
Agent Orlando: It's not a mistake the restore point is chosen based off the date given
Agent Orlando: If they chose that specific date is because that's when character restoration was possible
You: Are you able to pull up the ticket that they used when they performed the restore?
Agent Orlando: No I can't
You: ok.
You: A little info, i have two accounts. Both were hacked.
You: My main, was restored to over a year ago.
Agent Orlando: Like I said the recovery team chooses the restoration point at a point before the compromise and whenever it's available.
You: My mule was stored back to before i got hacked
You: If they had the backup of one, they should have the backup of the other.
Agent Orlando: Like I said they were the ones who choose the restoration point and that's the one they chose and when you agreed to the role back you agreed that this would be a possibility.
You: I would agree with you if the point was a month or 3 months...
You: But a year, it looks like someone put in 2014 instead of 2015
Agent Orlando: So at this point your only recourse is to submit a bug.
You: BTW, thank you for listen
You: If i am coming off angry i am sorry
You: I know a bug report is the answer you have to give when you don't have one and you need to close the ticket
You: Let me ask you this.
You: Do you think this is a bug?
Agent Orlando: it doesn't matter what it is but that's your only solution.
Agent Orlando: So whatever title it has has no importance as long as it gets your issue resolved.
You: Do they address or reply to individuals when you submit a bug?
Agent Orlando: So you can either submit it or try it or not try at all.
You: I have tried several times
You: no response
Agent Orlando: And you can keep trying on the forums like I said keep bumping it.
You: Do you mean the Bug report forms?
Agent Orlando: Yes
Agent Orlando: Are there any different issues I can assist you with right now?
You: one moment
You: When you submit a bug, does it matter if you post in the form or do it through the Support Desk in-game?
Agent Orlando: I would suggest doing it there and also on the official forums.
You: Do both operate under the same rules? Does the same team handle both?
Agent Orlando: Yes but if you want to get their attention again I would post at both places.
File attachment upload has started.
The file Capture.PNG (491.77KB) was received. (The file I sent was a screen capture of the Bug report window saying, “Please note that we are unable to provide individual responses to reports”
Agent Orlando: Okay, if there's no different issue I can help you with I will have to let you go to assist other customers.
You: You can't help me. Thanks
Agent Orlando: You have your options and that's all you can do.
Agent Orlando: Thank you for visiting the SQUARE ENIX Support Center.
Agent Orlando has disconnected.