The email/phone techs have repeatedly responded in each cycle with the following answers:
1. We don’t have the ability fix your account.
2. We don’t have the ability to restore items.
3. We can’t escalate your ticket to someone who can fix it.
4. We can’t transfer you to a manager or supervisor.
5. We can’t suggest anyone besides the GM’s who will be able to fix your account.
6. Since we have no way to contact the GM’s, we are unable to find out why they aren’t following our instruction to you nor can we make a request that they do so.
7. We have no contact with the restore team in Japan, we can’t direct you to someone who does have contact and we can’t give you a way to contact them directly.
8. Create a bug report on the form. (I think this is the default answer that the techs give so that they can close the ticket. So that they won’t be penalized for open or unresolved tickets)
9. I guess you’re just stuck so you should create a new character (this was by far the most infuriating response)

Repeated responses from the GM’s:
1. (I receive this whenever I asked if they could suggest someone(besides email/phone support) who could help me) We understand that you may have encountered an error in-game, and we apologize for any interruption to your game play this might have caused. To ensure that this matter is addressed in an accurate, timely manner, please submit a Bug Report by creating a post on our official forums, located at http://forum.square-enix.com/ffxiv.
2. We understand you may be having some difficulties and we are glad you reached out to us for assistance. We have reviewed the details you have provided and we have determined that your concern can be best handled by our Support Center team. In order to open a ticket with our Support Center, please visit http://support.na.square-enix.com, and choose FINAL FANTASY XIV: A Realm Reborn. You can search for possible resolutions in the Knowledge Base, or click on Contact Us to begin a help request. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution.
3. Hello and thank you for contacting us regarding your item restoration request. We understand how upsetting it can be no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. Unfortunately, we are unable to process an item restoration for your requested item due to one of the following reasons: Item restoration falls outside our restoration policy. Items lost due to compromised account activity are only restorable to the point which character was restored to.
4. We understand that you are reaching out to the GM team for assistance, but unfortunately we are unable to address your request as it falls outside the scope of our services. It would appear that the Soul of The Paladin that you have requested is located on your character. We recommend checking all of your available storage as it may have been placed in one of these. (In the previous message, it was clearly stated that I was talking about Soul of the Ninja, Monk and Bard this is also the only response I received that wasn’t completely a template response)
5. We understand that you are reaching out to the GM team for assistance, but unfortunately we are unable to address your request as it falls outside the scope of our services. For a list of issues that GMs are able to assist with, please visit our support site at http://support.na.square-enix.com, choose FINAL FANTASY XIV and review the Frequently Asked Questions (FAQ). You then can click on In Game and then select Game Master Services to review commonly asked questions. You may also use the Search feature to find possible resolutions to your request.