I've been a loyal customer to SE for quite some time, and I'm on the verge of canceling my subscription to FFXIV. As much as I enjoy FFXIV, it's much more feasible for me to drop this game than switch ISPs, and especially when everything else is perfectly acceptable with Fios. The lag is so severe that playing this game at peak hours if 100% impossible, and thus it's not worth paying for. Why would we continue to pay for a game when we cannot raid, play with friends, and basically do anything? Here is the situation square enix, you have thousands of subscribers who are experiencing unsettling issues with your product, and paying you very good money each month to use it. Many of them are canceling or thinking about canceling their subscriptions. Do you have anything you wish to say to us to restore our confidence, or should we just start dropping your service like flies? Please reply, as this is important to your customers, your reputation, and your revenue.