What's the big deal? He/She wasn't happy with a purchase and SE agreed to give them a refund.

Why is the community responding by lashing out like someone kicked their puppy?

Do the people here go crazy in stores and lash out at people at the refund counters.. or is there just something bizarro about this game that brings out the crazy?

I am happy so far- glad you got your refund, though! As for those that say "this isn't the game for you"... maybe it is or maybe it isn't- but I don't think driving people out of the game because they disagree will help anything. There were people that said that in 1.0.