Refunded for Heavensward.

[Lexia]

Customer buys product.
Customer is unhappy with product.
Customer returns product.
Customer gets refund.

Is ... is this not how the world is supposed to work?

No that not always how it works, I work retail and right on the receipt can even tell the customers for items like ipods/ipads/game console/games (in this case) can only be returned unopened but still find plenty of people that try to return them after using the product and decided they don't want it for what ever reason.

Customer does not read fine print.
Customer throws a tantrum because product does not work as anticipated.
Customer demands refund despite the disclaimers on product.
Customer gets refund because company is tired of dealing with it.

Just because the company issued a refund doesn't mean the customer was right.

Which this then usually happens.

[Ortamus]

Customer does not read fine print.
Customer demands refund despite the disclaimers on product.

Fine Print?

On the Heavensward page on SE site: Requires FINAL FANTASY XIV: A Realm Reborn installed to play. User Registration and Service subscription required to play the Game. Age restrictions and other Terms and Conditions apply. No mention of completing all MSQ

On http://eu.finalfantasyxiv.com/heavensward/ In order to enjoy the benefits of early access to Heavensward content, you need to be playing FINAL FANTASY XIV: A Realm Reborn and have made sufficient progress in the main scenario. As such, early access will not be available to new players who pre-order the FINAL FANTASY XIV Online all-in-one bundle and have yet to begin their adventures. - Still only mentions Early Access, lazy marketing.

I've also checked Amazon and other such sites and none of them tell new buyers of Heavensward that most of the content is heavily gated. What potential new players will see is the flashy new jobs and the ability to fly and make their own Airships (which some of us who've been playing can't do because there're no bloody houses) and this will draw them into buying a bundle, only then to discover that they've got to put weeks and weeks of work into the things that drew them to the game in the first place. Each person who buys it will be drawn to FFXIV for their own reasons, so people really should not be surprised that the story isn't desired by everyone who plays the game.

I have no issue that so much content is gated, that's fine. However, the marketing team of HW have been lazy in making potential new players aware of this information. Just because those of us playing the game knew this, it doesn't mean the entire world would too.

[Moonleg]

and have made sufficient progress in the main scenario.

Those are essentially weasel words. Without doing way more research than buying an expansion for a game you like should require you do NOT find out what 'sufficient' means. The average player would be entirely justified in thinking that 'sufficient' means getting to 50, killing Gaius, and WATCHING THE END CREDITS.

[ApolloGenX]

Those are essentially weasel words. Without doing way more research than buying an expansion for a game you like should require you do NOT find out what 'sufficient' means. The average player would be entirely justified in thinking that 'sufficient' means getting to 50, killing Gaius, and WATCHING THE END CREDITS.

Yes, this isn't the only person that has posted that this was an issue for them - they just also posted that they were able to get a refund. Frankly, I waited to get the expansion to see how the feedback and reactions were before buying - but if I had bought day 1 or pre-ordered, I wouldn't have known about the MSQ completion requirements. I mean, I got cinematic Heavensward ads in my Facebook feed and stuff, and none of that had the requirement of MSQ completion - and that is supposed to make me go buy it!

It's not typical of an MMO- even those that really like it can see that... so it is natural that there are going to be some adjusting pains. Whether you think it is justified or not, doing things differently is going to have some side effects. It sounds like SE is understanding of that- so I am not sure why the players are being so unforgiving.

[Doki]

[Pomelo]

I think you shoulda kept the expansion, you'd have gotten some nice exp doing the content pre-HW (main quests after castrum till the last 2.5 quest and beastmans for you to level even before HW) But oh well

[Tuathaa]

On SE's HW website their store all online and brick and mortar stores do not mention 100% completion of ARR's msq.
People are delusional if they think SE made it "well known". There is just a cyptic reference about sufficient progress in the early access section.

[Ayanno]

On SE's HW website their store all online and brick and mortar stores do not mention 100% completion of ARR's msq.
People are delusional if they think SE made it "well known". There is just a cyptic reference about sufficient progress in the early access section.

Indeed. It was idiotic on SE's part to gate the entirety of the expansion behind all of ARR's story. Some of it, the dungeons/most zones/raids yeah fine. All of it? Nope, just stupid.

And the lore reasoning is an excuse people need to stop with, period.

[adn]

On one hand, I know a friend of mine who had stopped playing shortly before 2.1 and came back to HW only to find out he had the MSQ grind to do and pretty much quit halfway into it. So I am sympathetic to people who are greeted with the unpleasant surprise of the 2.x patch story grind.

On the other hand, I stopped shortly after 2.1, but I found out MONTHS in advance that HW was going to require completion of the MSQ, reactivated my sub and finished all that before HW launch. While it was not well-publicized, it was far from "hidden", lol.

Regardless, the only solution is basically for S-E to go back and tweak the 2.x patch story quests and make them less irritating. That would do a lot to quell these complaints. It's not the gating that bothers people, but the hours of running back and forth.

[Higashikata]

oh, it's this thread again.

Reminder that the FF franchise is historically story oriented and OP is crying about story content.