She manages to download the setup program just fine, but when she tries to run it, she receives the following error message:

"Not enough free disk space. Installation requires 2 GB of free space on the drive containing the My Documents folder."

The problem is her hard drive has 165 GB of free space.

She's running Windows 10. There is no "My Documents" folder, but there is a "Documents" folder. Would that have anything to do with the error, or could there be something else?