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  1. #1
    Player
    Justanotherface's Avatar
    Join Date
    Aug 2015
    Posts
    2
    Character
    Justa Notherface
    World
    Midgardsormr
    Main Class
    White Mage Lv 60

    Game unable to launch after Battle.net client opened

    Just got a new PC about 2 weeks ago, and finally got around to re-installing WoW after getting XIV, etc, setup. Also, if this has been addressed somewhere else, my sincerest apologies.

    For some reason whenever I go to launch XIV after having had the battle.net client open for any amount of time, the game seems to start up, but doesn't create a window and then just vanishes into the land of crashed games.

    Checked my event viewer - get the following:

    ----------------
    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x55bd10b3
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc00001a5
    Fault offset: 0x00000000
    Faulting process id: 0xad8
    Faulting application start time: 0x01d0cf2cb1bd3713
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: unknown
    Report Id: f017f08e-3b1f-11e5-8256-5c93a289db0e
    Faulting package full name:
    Faulting package-relative application ID:


    My system info is as follows... any help would be appreciated:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Jonathan\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_r9.150322-1500)
    SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS A10
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16300.727MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 18732.727MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.158GB SYSTEM_FREEDISC_SPACE 1726.612GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1965.684 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
    SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 12:06:23 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Turtle Beach PX22)
    SYSTEM_SOUND_DEVICE_ID {EA5E7FE4-84FB-44DD-A958-10458059834D}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/13/2013 3:24:20 AM
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {72A3FA4A-C732-4A6D-A171-EA6EB476B345}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7037
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/10/2013 10:40:40 PM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {F1704103-5E93-4F36-993F-958388DEEF47}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7037
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/10/2013 10:40:40 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {88AE4810-3707-11E5-8001444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {88AE4810-3707-11E5-8002444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {88AE4810-3707-11E5-8003444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AFB08C30-37A6-11E5-8001444553540000}
    SYSTEM_INPUT_NAME Turtle Beach PX22
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 18 NPAPI
    Battle.net
    Diablo III
    Dropbox
    Hearthstone
    Heroes of the Storm
    Alienware Command Center
    Mozilla Firefox 39.0 (x86 en-US)
    Mozilla Maintenance Service
    McAfee LiveSafe – Internet Security
    NVIDIA Stereoscopic 3D Driver
    StarCraft II
    World of Warcraft
    Dropbox Update Helper
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    Skype™ 7.7
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    McAfee WebAdvisor
    Microsoft ASP.NET MVC 4 Runtime
    Dropbox Setup
    Office 15 Click-to-Run Extensibility Component
    Office 15 Click-to-Run Localization Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000988
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000C8C
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000E78
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000C9C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000904
    C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00001580
    C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00001B0C
    C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00001570
    C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe 00001898
    C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\CSISYNCCLIENT.EXE 00001818
    (0)

  2. #2
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Would hazard a guess it may be tied to different versions of a DLL getting loaded. WoW may have nested it's own version if a Visual Studio file in it's install folders and it is causing a problem. Could try enabling/updating both your .Net 3.5 and 4.x installations (launch the add/remove programs snap-in from control panel(or appwiz.cpl from search/run box) and verify both versions are enabled with the link to turn Windows features on/off. V3.5 may be listed under a legacy category).
    (0)

  3. #3
    Player
    Justanotherface's Avatar
    Join Date
    Aug 2015
    Posts
    2
    Character
    Justa Notherface
    World
    Midgardsormr
    Main Class
    White Mage Lv 60
    I never thought to check my .net framework. Forgot a new install of 8.1 comes preloaded with 4.x+ with no prior versions.

    Didn't even have it installed. Just installed now, and the issue's gone. So, thank you big time!

    Maybe by some magic corollary (not really), it'll fix my ts3 freezing, causing my framerate to dip to nothing, which magically solves itself when I unplug and plug back in my headset.

    This PC's been more trouble than it's worth
    (0)