I just upgraded to Windows 10 yesterday and FFXIV will not work now. With the install, I cam currently running Directx 12, if that's relevant. I tried downloading the new graphics card driver for my AMD radeon r7 m270, and when I installed it, my computer began going into an internal power error boot loop. I managed to get that fixed(narrowly) by going into safe mode, disabling the driver, and updating the driver through windows. I have uninstalled and reinstalled FFXIV completely. I have tried running as admin and running in compatibility mode. I have tried running it in Directx 9 mode and Directx 11 mode. Here is what happens: The launcher opens great, once I sign in and hit "play"it opens up in windowed mode. In Directx 9, all I see is a black screen for a few seconds and then it just closes. If I manage to hit the full screen option before it shuts off, I get the "following program has stopped working and needs to close" error. If I run in Directx 11 mode, it goes to the black screen and gives me the error option also. I'm about to just revert to windows 8.1 but want to see if anyone has a suggestion before I do that. I do not have any anti-virus software, firewalls, etc. running and windows defender is turned off.
Here's my system info if it helps:
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)
SYSTEM_CPU Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS A00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12199.688MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 14631.688MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 921.929GB SYSTEM_FREEDISC_SPACE 834.975GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 5500
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3967.938 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0015.4256
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2015 9:05:50 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers / Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7EEC773E-A64C-4837-A5BE-BC37F90D1C57}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16F3B720-37B4-11E5-8002444553540000}
SYSTEM_INPUT_NAME Airplane Mode Switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16F40540-37B4-11E5-8003444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16FF28D0-37B4-11E5-8004444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16FF9E00-37B4-11E5-8005444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {170124A0-37B4-11E5-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BE3A7C0-37B7-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1701C0E0-37B4-11E5-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BE9E950-37B7-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BEA3770-37B7-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
AMD:CCC-AEMCapturingWindow
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
My Dell Client Framework
Raptr
Catalyst Control Center Graphics Previews Common
My Dell Client Framework
Intel(R) Wireless Bluetooth(R)
CCC Help Hungarian
Amazon 1Button App
Dell Backup and Recovery
Catalyst Control Center - Branding
CCC Help German
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CCC Help Czech
Catalyst Control Center Localization All
Dell Product Registration
OEM Application Profile
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Dell SupportAssistAgent
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
CCC Help Swedish
CCC Help Greek
AMD Catalyst Control Center
CCC Help Russian
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
CCC Help Japanese
Intel(R) Update Manager
Dropbox 20 GB
Realtek Card Reader
Intel(R) Chipset Device Software
Google Update Helper
Intel(R) Dynamic Platform and Thermal Framework
Dell Digital Delivery
Intel® PROSet/Wireless Software
CCC Help Dutch
PX Profile Update
CCC Help Portuguese
CCC Help Korean
CCC Help Finnish
Microsoft Office
Dell Update
CCC Help Polish
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ST Microelectronics 3 Axis Digital Accelerometer Solution
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2005 Redistributable
CCC Help English
CCC Help Danish
CCC Help Spanish
CCC Help Chinese Traditional
PocketCloud
CCC Help Turkish
CCC Help Norwegian
CCC Help Thai
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
CCC Help Italian
CCC Help Chinese Standard
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
CCC Help French
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Dell Customer Connect
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\PROGRA~2\Raptr\raptr_im.exe 00000CBC
C:\Program Files (x86)\Dell Update\DellUpTray.exe 00001850
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001590
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001034
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000025C4
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000EB8
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 00001428
C:\Users\Mrs. Jones\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000154C
C:\WINDOWS\TEMP\DPTF\esif_assist.exe 00000E90