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  1. #1
    Player
    mamacitajones4's Avatar
    Join Date
    Aug 2015
    Posts
    1
    Character
    Eowin Yota
    World
    Zalera
    Main Class
    Marauder Lv 34

    Windows 10 Upgrade, FFXIV Not working

    I just upgraded to Windows 10 yesterday and FFXIV will not work now. With the install, I cam currently running Directx 12, if that's relevant. I tried downloading the new graphics card driver for my AMD radeon r7 m270, and when I installed it, my computer began going into an internal power error boot loop. I managed to get that fixed(narrowly) by going into safe mode, disabling the driver, and updating the driver through windows. I have uninstalled and reinstalled FFXIV completely. I have tried running as admin and running in compatibility mode. I have tried running it in Directx 9 mode and Directx 11 mode. Here is what happens: The launcher opens great, once I sign in and hit "play"it opens up in windowed mode. In Directx 9, all I see is a black screen for a few seconds and then it just closes. If I manage to hit the full screen option before it shuts off, I get the "following program has stopped working and needs to close" error. If I run in Directx 11 mode, it goes to the black screen and gives me the error option also. I'm about to just revert to windows 8.1 but want to see if anyone has a suggestion before I do that. I do not have any anti-virus software, firewalls, etc. running and windows defender is turned off.
    Here's my system info if it helps:
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)
    SYSTEM_CPU Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS A00
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 12199.688MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 14631.688MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 921.929GB SYSTEM_FREEDISC_SPACE 834.975GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 5500
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3967.938 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0015.4256
    SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2015 9:05:50 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers / Headphones (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {7EEC773E-A64C-4837-A5BE-BC37F90D1C57}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {16F3B720-37B4-11E5-8002444553540000}
    SYSTEM_INPUT_NAME Airplane Mode Switch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {16F40540-37B4-11E5-8003444553540000}
    SYSTEM_INPUT_NAME Touchscreen
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {16FF28D0-37B4-11E5-8004444553540000}
    SYSTEM_INPUT_NAME Touchscreen
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {16FF9E00-37B4-11E5-8005444553540000}
    SYSTEM_INPUT_NAME Touchscreen
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {170124A0-37B4-11E5-8009444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BE3A7C0-37B7-11E5-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1701C0E0-37B4-11E5-800B444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BE9E950-37B7-11E5-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BEA3770-37B7-11E5-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome
    AMD:CCC-AEMCapturingWindow


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Google Chrome
    My Dell Client Framework
    Raptr
    Catalyst Control Center Graphics Previews Common
    My Dell Client Framework
    Intel(R) Wireless Bluetooth(R)
    CCC Help Hungarian
    Amazon 1Button App
    Dell Backup and Recovery
    Catalyst Control Center - Branding
    CCC Help German
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    CCC Help Czech
    Catalyst Control Center Localization All
    Dell Product Registration
    OEM Application Profile
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    Dell SupportAssistAgent
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    CCC Help Swedish
    CCC Help Greek
    AMD Catalyst Control Center
    CCC Help Russian
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
    CCC Help Japanese
    Intel(R) Update Manager
    Dropbox 20 GB
    Realtek Card Reader
    Intel(R) Chipset Device Software
    Google Update Helper
    Intel(R) Dynamic Platform and Thermal Framework
    Dell Digital Delivery
    Intel® PROSet/Wireless Software
    CCC Help Dutch
    PX Profile Update
    CCC Help Portuguese
    CCC Help Korean
    CCC Help Finnish
    Microsoft Office
    Dell Update
    CCC Help Polish
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    ST Microelectronics 3 Axis Digital Accelerometer Solution
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    Microsoft Visual C++ 2005 Redistributable
    CCC Help English
    CCC Help Danish
    CCC Help Spanish
    CCC Help Chinese Traditional
    PocketCloud
    CCC Help Turkish
    CCC Help Norwegian
    CCC Help Thai
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
    CCC Help Italian
    CCC Help Chinese Standard
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    CCC Help French
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Dell Customer Connect


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\PROGRA~2\Raptr\raptr_im.exe 00000CBC
    C:\Program Files (x86)\Dell Update\DellUpTray.exe 00001850
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001590
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001034
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000025C4
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000EB8
    C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 00001428
    C:\Users\Mrs. Jones\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000154C
    C:\WINDOWS\TEMP\DPTF\esif_assist.exe 00000E90
    (0)

  2. #2
    Player
    chernobog's Avatar
    Join Date
    Oct 2013
    Posts
    23
    Character
    Galdralag Svipdagrson
    World
    Goblin
    Main Class
    Thaumaturge Lv 70
    I had a similar problem after upgrading to Win10. My solution (and I've seen at least one other person have to do this too): use the system reset option to essentially wipe the computer and do a clean re-install of Win10. YMMV, but I can play again.

    Less drastic options would be to uninstall your graphics driver then re-install the driver. You might have to try to install the driver in compatibility mode.
    (0)