Friends account being very poorly handled...

[zipzo]

Ok, I'm not going to make any waves here but I wanted to voice some discontent (and concern) for how SE has been handling a friend of mines' account, which has also prevented us from playing together for a good deal of time.

It was over a month ago (I don't remember the exact day) that he purchased Heavensward, but I believe his account was banned somewhere around mid-june because his account was flagged for doing a charge-back on a subscription charge.

He did not do this and swears by it, it wouldn't benefit him to do this as he wants to play. He has called periodically, several times during the last few weeks gaining what seems like absolutely no progress. He sent in his personal information, identification, a statement saying he did not do a charge-back and that he would certainly never do one in the future or mean to, and they either tell him they are "processing" his account or that they have no new updates. He's asked that they simply take his credit card number and try to charge, but that doesn't seem to be how they can do it.

He has literally not been able to play for over a month due to this problem, with no end in sight. His account has a lot of time to put in to it (he got me in to the game), and I think it's a bit ridiculous that a customer is allowed to sit in limbo with absolutely no ETA on how long something like this is supposed to take, or no intent to work with the customer to solve it more quickly.

Can anyone give any information that can lead to a quick resolution for this problem? Even if his bank DID accidentally make a charge back (maybe they thought it was a foreign charge), he would still be in this situation, so how the hell is he supposed to get un-banned? He even sent a physical copy of his bank statement showing NO charge back. It's ridiculous. This may seem a bit sneery but you would be too if one of your best gaming friends was basically banned for no reason and couldn't get back to playing within the same month, or...ever?

[Kaedan94]

Don't mean to be dismissive, but there are always circumstances that people aren't telling us of, or aren't aware of in these situations.

More than likely, the Credit Card company is the culprit. It would help to know where your friend lives and what country his credit card is from.

[Mikhaill]

I remember reading up on this a while back on Reddit...Not sure if it was you or not but I read a comment or two where they EVENTUALLY [3-4 months?]
got their accounts back. You have to give them a buttload of information though. So you're going to be going around the world quite some time.
Just keep pressing on.

Next time, tell him to use a Time Card. Will save such a huge ass headache in the end.