"FFXIV has stopped working" during loading of CERTAIN zones. Windows 10

[Razpr]

Howdy: My game stops working during loading screen when arriving at certain areas such as Aleport, lower deck Limsa Lominsa and others.

Im unsure what is causing the issue, just now i was able to play on Limsa upper deck, decided to go to lower deck and game crashes. Game doesnt let me log on after selecting character and crashes during loading of zone. Funny thing is ive been in these areas in the morning after a fresh instalation of FFXIV and W10... then something happens and it starts to crash as i play later during the day >_<.

I just upgraded to windows 10 and it started happening. Didnt happen on W8.1.

NOTE: if i log on my laptop and change zones... i can log in just fine. go back to a "bad zone" and game crashes >_<

I have tried:

* Performing a fresh clean install of W10 (yes, it has happened on two separate W10 instalations. works at first then starts happening)

* Reinstalling FFXIV and downloading patches.

* Erasing all settings and content.

* Changing video card drivers. (theres currently two versions supported for my card for Win10)

* Trying both DX9 and 11.

* Running the game from another hard drive.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\Users\Emmanuel\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)
SYSTEM_CPU AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/19/10 14:31:47 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8191.172MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 10111.172MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.898GB SYSTEM_FREEDISC_SPACE 73.805GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.060GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 882.324GB SYSTEM_FREEDISC_SPACE 551.628GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 48.844GB SYSTEM_FREEDISC_SPACE 17.296GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 460
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 460
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 973.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 12:02:12 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {8AE13F35-D83A-4A53-9651-54B684EAE0B9}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/31/2015 2:17:53 AM
SYSTEM_SOUND SPDIF Interface (TX1) (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {4D19E732-5EC4-42AE-86DA-9AD5C1CEF4C7}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/31/2015 2:17:53 AM
SYSTEM_SOUND HD Audio HDMI out (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {C4156666-E972-44D4-9594-3BB84DECCA5B}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/31/2015 2:17:53 AM
SYSTEM_SOUND Headphone (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {E425C52D-8F9C-4341-83FF-DABBE187FFC2}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/31/2015 2:17:53 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1A26540-3717-11E5-8002444553540000}
SYSTEM_INPUT_NAME Xornet gaming mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread ‎- Microsoft Edge
Microsoft Edge
Microsoft Edge
Store
Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
NVIDIA Stereoscopic 3D Driver
Steam
FINAL FANTASY XIV - A Realm Reborn
Microsoft ASP.NET MVC 4 Runtime
Google Update Helper
Google Drive
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Drive\googledrivesync.exe 0000112C
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 0000138C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000012B4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001920
C:\Program Files (x86)\Steam\Steam.exe 00001368
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe 00001088
C:\Users\razpr\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000003BC

[Razpr]

Here is some event viewer information on the crash:

Version=1
EventType=APPCRASH
EventTime=130829243564908204
ReportType=2
Consent=1
UploadTime=130829243565758251
ReportIdentifier=3a90cd29-3874-11e5-9bd2-485b39c636e8
IntegratorReportIdentifier=a8249f27-1069-45ba-8e94-28262ce8aa08
WOW64=1
NsAppName=ffxiv.exe
Response.BucketId=1b3c540dcf57eacb72bef68bf1559d7e
Response.BucketTable=1
Response.LegacyBucketId=107486710741
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ffxiv.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=55b2d4cc
Sig[3].Name=Fault Module Name
Sig[3].Value=ffxiv.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=55b2d4cc
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00b0bdfd
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10240.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=bdcb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=bdcb33e65a9843796b7ec31cc25bda3b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=689d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=689d12abf00dd47c453b5e1a156c0fa3
UI[2]=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
UI[3]=FINAL FANTASY XIV has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\apphelp.dll
LoadedModule[5]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[6]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[9]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[10]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[13]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[14]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\shlwapi.dll
LoadedModule[19]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[20]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[21]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[22]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[23]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\SYSTEM32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[27]=C:\Windows\SYSTEM32\sfc.dll
LoadedModule[28]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[29]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[30]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[31]=C:\Windows\SYSTEM32\IMM32.DLL
LoadedModule[32]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[33]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[34]=C:\Windows\SYSTEM32\WS2_32.dll
LoadedModule[35]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[36]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[37]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[38]=C:\Windows\SYSTEM32\DINPUT8.dll
LoadedModule[39]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[40]=C:\Windows\SYSTEM32\WMVCore.DLL
LoadedModule[41]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10240.16384_none_49c02355cf03478c\COMCTL32.dll
LoadedModule[42]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[43]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[44]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[45]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[46]=C:\Windows\SYSTEM32\WMASF.DLL
LoadedModule[47]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[48]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[49]=C:\Windows\SYSTEM32\mfperfhelper.dll
LoadedModule[50]=C:\Windows\system32\uxtheme.dll
LoadedModule[51]=C:\Windows\SYSTEM32\dsound.DLL
LoadedModule[52]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[53]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[54]=C:\Windows\system32\nvspcap.dll
LoadedModule[55]=C:\Windows\SYSTEM32\PSAPI.DLL
LoadedModule[56]=C:\Windows\system32\nvapi.dll
LoadedModule[57]=C:\Windows\SYSTEM32\nvd3dum.dll
LoadedModule[58]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[59]=C:\Windows\SYSTEM32\WINTRUST.dll
LoadedModule[60]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[61]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[62]=C:\Windows\SYSTEM32\XINPUT1_3.dll
LoadedModule[63]=C:\Windows\SYSTEM32\XAudio2_7.dll
LoadedModule[64]=C:\Windows\System32\MMDevApi.dll
LoadedModule[65]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[66]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[67]=C:\Windows\SYSTEM32\avrt.dll
LoadedModule[68]=C:\Windows\system32\napinsp.dll
LoadedModule[69]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[70]=C:\Windows\system32\NLAapi.dll
LoadedModule[71]=C:\Windows\System32\mswsock.dll
LoadedModule[72]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[73]=C:\Windows\System32\winrnr.dll
LoadedModule[74]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[75]=C:\Windows\System32\rasadhlp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FINAL FANTASY XIV
AppPath=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=86FF7F9F76AFE318FF1EB524AB89EC3C

------

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x55b2d4cc
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x55b2d4cc
Exception code: 0xc0000005
Fault offset: 0x00b14c78
Faulting process id: 0x678
Faulting application start time: 0x01d0cc948d97f412
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 96a4e202-929c-4c6d-90de-b1f72700c2b2
Faulting package full name:
Faulting package-relative application ID:

-----

[Train88]

I can not offer a solution, this seems to be a compatibility issue with windows 10. I researched your exception: c0000005. It is an access violation. What this means is basically at some point the machine is asked to handle a memory address which is just not there. If at all possible i would recommend installing win7/win8 until they make this game compatible with win10.

[TheFirstKel]

Windows 10 includes Windows Memory Diagnostic app. Try that and check to see if your memory is stable or not.

[Razpr]

hello folks! update time. Issue is still happening at other zones now.

First of all thank you very much for replying and helping

AT FIRST i could log in and access previous areas i couldnt before on windows 10 such as Limsa lominsa lower decks. I proceeded to play and head over and do my 55 quest 'Ready to fly' towards getting access to The Aery dungeon. As soon as i talk to the guard to visit the seat of the Temple Commander, which seems to be at a separate zone and my game must load. it crashes.

I did a few things:
* Reverted back to Windows 8.1
* Updated Win 8.1 and latest 8.1 NVIDIA GTX 460 drivers (seems to be same as win10)
* Tried both DirectX 9 and 11
* Installed FFXIV installer. After the installer updated, i proceeded to copy paste my older FFXIV folder from another HDD. Also copied my /user/Documents/My Games folder and had all my macros. (everything seemed perfect until I loaded into the zone i described above. Game crashes immediately.)

So what i currently just did was clear the /my games folder (erased it completely, macros and everything) and it lets me in the zone but the loading screen stays black completely. :/ it doesnt crash but its stuck loading. So im playing with the small windowed mode and bad graphics on dx9. Not sure if i should revert my drivers or do what.

[Razpr]

Heres the latest crashes (before being stuck in the black loading screen):

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x55b2d4cc
Faulting module name: ntdll.dll, version: 6.3.9600.17476, time stamp: 0x54516af9
Exception code: 0xc0000374
Fault offset: 0x000e5be4
Faulting process id: 0xb98
Faulting application start time: 0x01d0cd74c1ab26f6
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2e09e097-3968-11e5-8254-485b39c636e8
Faulting package full name:
Faulting package-relative application ID:

----
System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-08-02T22:45:32.000000000Z

EventRecordID 910

Channel Application

Computer omgssd

Security


- EventData

ffxiv.exe
1.0.0.0
55b2d4cc
ntdll.dll
6.3.9600.17476
54516af9
c0000374
000e5be4
b98
01d0cd74c1ab26f6
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
C:\Windows\SYSTEM32\ntdll.dll
2e09e097-3968-11e5-8254-485b39c636e8