It looks to be the same as most everyone else that has taken a closer look at their route. Issues persist in the way you are being routed. Changing ISP's doesn't automatically prevent you from getting sent to the same exchange point--nor even the same routing partner...it could just send you through a different exchange point but you wind up with the same ISP that is having problems.
In the pic you posted of a Windows Tracert, you have signs of trouble right there in Tampa, before you get handed off into Level3--which is also showing signs of trouble. The later spike could be due to the earlier spike though...but with Level3's history, I wouldn't be too quick to dismiss them either.
We frequently see Level3 having issues with various ISP's---more frequently with Verizon in the north east, Texas, and a few other places...but other ISP's have had issues with them as well. Every time I get put on their routes, they usually last about a week before we have to get it switched back to either TATA or Cogent.
And yes... it is an issue your ISP can and SHOULD address for you. If they can't/aren't willing to work things out with their peering partner (in that case Level3) to clean things up, then they should be able to arrange for you to use someone else for the peering. Mine gets changed often...was changed just before this weekend in fact--TATA was having issues in the Ashburn/DC area and TWC flipped me to Cogent and I'm going through Atlanta now. As a result, I no longer slingshot Toronto on the way to Montreal either--knocking two hops off my route.
Edit: Just did a quick lookup on your gateway...Bright House Networks. Close ties to Time Warner. They also peer with TWC, Qwest, XO, and Verizon. Not the greatest options...but through some of them they should be able to get to either TATA or Cogent. Perhaps if they took advantage of their peering with Time Warner it may pan out better for you in the long run, even though it may mean a few more hops (could go BHN -> TWC/RR -> TATA -> Ormuco). It will likely involve pushing for someone higher up the chain to escalate the issue to Tier3/Engineering though. You may find you fair better going through the online contacts than the phone. DSL Reports has forums set up with more direct access to the higher support tiers that may help you move things along. Here is a link to their Bright House forum:
https://www.dslreports.com/forum/bhousedirect