Quote Originally Posted by Raist View Post
If you aren't comfortable doing the traces and such, they should be able to do some testing of their own if they have a valid address to use. Since you are on Aether, they should be able to use either the DNS name or the actual IP address for the lobby service:

neolobby02.ffxiv.com or 199.91.189.74
Okay so umm, since networking is really not my thing, I don't really understand what you're saying here and I apologize for that. So basically, I should call my ISP and ask them to do a trace back to neolobby02.ffxiv.com or 199.91.189.74? Is that what you're saying? (I'm sorry for my ignorance, I just wanna make sure that when I get on the phone with them I have the right information.)