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  1. #1
    Player
    Onshava's Avatar
    Join Date
    Jul 2015
    Posts
    5
    Character
    Onshava Aurelian
    World
    Cactuar
    Main Class
    Gladiator Lv 43

    FFXIV Has Stopped Working - Windows 10 Update

    As the title states, since upgrading Windows 8.1 to Windows 10, FFXIV crashes every time I hit play on the launcher. This was never an issue before. Additionally, FFXIV is the only game to have any issues since the update.

    To attempt to remedy this, I have tried the following steps:

    - uninstalling my display driver, wiping the drivers from my system, and updating to the latest driver.
    - uninstalling and reinstalling FFXIV
    - Removing Avast antivirus completely
    - installing Media Feature Pack for N and KN versions of Windows 10 (suggested by fellow players)
    - resetting FFXIV in the launcher
    - switching from DirectX 11 to DirectX 9 (instead of getting an error, the window simply closes)

    Below are system specs and event viewer info. Any and all help would be greatly appreciated. Love the game, and it's driving me batty not being able to play it. Thanks!

    SYSTEM INFORMATION
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Onshava\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\Onshava Games\FFXIV\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)
    SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS Award Modular BIOS v6.00PG
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8109.113MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 9389.113MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 109.729GB SYSTEM_FREEDISC_SPACE 38.883GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 696.574GB SYSTEM_FREEDISC_SPACE 480.177GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2.000GB SYSTEM_FREEDISC_SPACE 0.939GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1990.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2105.250 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
    SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 4:02:12 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1990.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2105.250 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
    SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 4:02:12 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1990.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2105.250 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
    SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 4:02:12 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
    SYSTEM_SOUND 2436-C (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {AC7D43DF-38E6-481C-878F-6509AC178D6A}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0003
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/24/2015 7:14:14 PM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {B1436E44-41C4-4B8E-9F14-FA1B448F8905}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
    SYSTEM_SOUND VR-3275-4 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {D2FBCEDF-89DD-432B-BC4C-F2624471BC2F}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0003
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/24/2015 7:14:14 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {173648C0-B3BA-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G105
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Skype™ - just.brad.mckay
    Technical Support - Post New Thread - Google Chrome
    Microsoft Edge
    Panda Free Antivirus
    Download Media Feature Pack for N and KN versions of Windows 10 from Official Microsoft Download Center ‎- Microsoft Edge
    Event Viewer


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    7-Zip 9.22beta
    Adobe Digital Editions 2.0
    Adobe Flash Player 18 NPAPI
    Battle.net
    Diablo III
    Glary Utilities 5.30
    Google Chrome
    Hearthstone
    Heroes of the Storm
    Etron USB3.0 Host Controller
    Malwarebytes Anti-Malware version 2.1.8.1057
    Media Player Codec Pack 4.3.7
    Mozilla Firefox 39.0 (x86 en-US)
    Mozilla Maintenance Service
    NVIDIA Stereoscopic 3D Driver
    Panda Devices Agent
    Panda Free Antivirus
    RaidCall
    Steam
    PAYDAY 2
    Chivalry: Medieval Warfare
    Fable Anniversary
    Robocraft
    Team Fortress 2
    Left 4 Dead 2
    Warhammer 40,000 Space Marine
    The Darkness II
    Dead Island
    The Elder Scrolls Online Beta
    Microsoft Expression Web 4
    WinRAR 4.20 (32-bit)
    World of Warcraft
    Corel PaintShop Pro X7
    Setup
    Corel PaintShop Pro X7
    PSPPContent
    PSPPHelp
    IPM_PSP_COM
    ICA
    Skype™ 7.7
    Sling
    Java 8 Update 51
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Smite
    Hi-Rez Studios Authenticate and Update Service
    Mumble 1.2.9
    Java Auto Updater
    Screen Grab Pro
    Microsoft Expression Web 4
    Google Update Helper
    Intel(R) Management Engine Components
    TP-LINK TL-WDN4800 Driver
    Microsoft Visual C++ 2005 Redistributable
    Cisco AnyConnect VPN Client
    Microsoft Visual C++ 2005 Redistributable
    Apple Software Update
    QuickTime
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2005 Redistributable
    Realtek Ethernet Controller Driver
    Office 15 Click-to-Run Extensibility Component
    Office 15 Click-to-Run Localization Component
    Panda Devices Agent
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Google Update Helper
    Adobe Refresh Manager
    Adobe Reader XI (11.0.12)
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Dolby Home Theater v4
    Spybot - Search & Destroy
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Google Talk Plugin
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Etron USB3.0 Host Controller
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    TP-LINK TL-WDN4800 Driver
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001120
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000025A8
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 000013A8
    C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe 000014F0
    C:\Program Files (x86)\QuickTime\QTTask.exe 00001DB4
    C:\Program Files (x86)\Skype\Phone\Skype.exe 000000C0
    C:\Users\Onshava\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C88
    C:\Windows\SysWOW64\Codecs\TrayMenu.exe 00001520
    D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001040
    D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00002088

    Event Viewer Log A
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
    Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
    Exception code: 0xc0000409
    Fault offset: 0x0000000000da90f3
    Faulting process id: 0x2540
    Faulting application start time: 0x01d0cba7e9bda4c0
    Faulting application path: D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Report Id: a024e1fa-0fc6-40b0-8293-8be4a3ee2a6c
    Faulting package full name:
    Faulting package-relative application ID:

    Event Viewer Log B
    Fault bucket 115992133351, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ffxiv_dx11.exe
    P2: 1.0.0.0
    P3: 55b2d5a0
    P4: ffxiv_dx11.exe
    P5: 1.0.0.0
    P6: 55b2d5a0
    P7: 0000000000da90f3
    P8: c0000409
    P9: 0000000000000000
    P10:

    Attached files:
    C:\Users\Onshava\AppData\Local\Temp\WER47AB.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_b740f08f7f4f9a80bdbd4ac8e1ef9181e8bc7d5_45af5058_18f95ba0

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: a024e1fa-0fc6-40b0-8293-8be4a3ee2a6c
    Report Status: 0
    Hashed bucket: bb8a7b60c5f927b808ee316a84d017ae
    (0)

  2. #2
    Player
    Callence's Avatar
    Join Date
    Oct 2011
    Posts
    76
    Character
    Callence Darkrider
    World
    Hyperion
    Main Class
    Conjurer Lv 52
    Are you playing the game in Direct x 11 mode? - Looking at the problem signature it looks like the dx_11.exe package may be having an issue.
    Have you tried running FFXIV in Direct x 9 mode?

    Basing info from this:
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
    Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
    Exception code: 0xc0000409

    This is a indicator of STACK_BUFFER_OVERRUN (0xc0000409)
    Might suggest running the game in Direct x 9 or downgrading back to last known OS. Not sure if compatibility more will help you here.
    (0)
    Last edited by Callence; 08-01-2015 at 03:17 AM. Reason: new information

  3. #3
    Player
    Onshava's Avatar
    Join Date
    Jul 2015
    Posts
    5
    Character
    Onshava Aurelian
    World
    Cactuar
    Main Class
    Gladiator Lv 43
    Quote Originally Posted by Callence View Post
    Are you playing the game in Direct x 11 mode? - Looking at the problem signature it looks like the dx_11.exe package may be having an issue.
    Have you tried running FFXIV in Direct x 9 mode?

    Basing info from this:
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
    Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
    Exception code: 0xc0000409

    This is a indicator of STACK_BUFFER_OVERRUN (0xc0000409)
    Might suggest running the game in Direct x 9 or downgrading back to last known OS. Not sure if compatibility more will help you here.
    Thanks for your response! Greatly appreciate it. I have tried switching to DirectX 9.0, but instead of crashing, the window simply closes (so the game launches after hitting "Play", then closes within two seconds). I may have to just roll back to Windows 8.1. Just hate to do that, though, since FFXIV is literally the only program/game to give me issues.

    Thanks again!
    (0)

  4. #4
    Player
    Callence's Avatar
    Join Date
    Oct 2011
    Posts
    76
    Character
    Callence Darkrider
    World
    Hyperion
    Main Class
    Conjurer Lv 52
    Quote Originally Posted by Onshava View Post
    Thanks for your response! Greatly appreciate it. I have tried switching to DirectX 9.0, but instead of crashing, the window simply closes (so the game launches after hitting "Play", then closes within two seconds). I may have to just roll back to Windows 8.1. Just hate to do that, though, since FFXIV is literally the only program/game to give me issues.

    Thanks again!
    Once you roll back - make sure that your game client works - please let the community know if that works or not.
    (0)

  5. #5
    Player
    Onshava's Avatar
    Join Date
    Jul 2015
    Posts
    5
    Character
    Onshava Aurelian
    World
    Cactuar
    Main Class
    Gladiator Lv 43
    Quote Originally Posted by Callence View Post
    Once you roll back - make sure that your game client works - please let the community know if that works or not.
    I'm back online! I wound up doing a clean install of Windows 10 and reinstalling FFXIV. No issues so far. Going to turn on DirectX 11 and see if I get any errors.
    (0)

  6. #6
    Player
    Callence's Avatar
    Join Date
    Oct 2011
    Posts
    76
    Character
    Callence Darkrider
    World
    Hyperion
    Main Class
    Conjurer Lv 52
    good to hear
    (0)