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Thread: Chat Log Bug?

  1. #1
    Player
    CharlieXenn's Avatar
    Join Date
    Jun 2011
    Location
    Gridania
    Posts
    30
    Character
    Charlie Xenn
    World
    Ragnarok
    Main Class
    Arcanist Lv 60

    Chat Log Bug?

    I play in windowed mode because of the obvious FS problems but when switching back to FFXIV from say IE, I have been having problems with the chat log. I cannot send any chat messages or change between shout/tell etc. I cannot even use the mouse wheel to scroll through my inventory or through the synthesis window as it will just zoom out instead. Quitting FXIV will fix it but its really annoying because its happening more and more. Has anyone else had this problem or know of a way I can fix it? Thanks
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  2. #2
    Moderator Qeepel's Avatar
    Join Date
    Feb 2011
    Posts
    483
    Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

    When you create a new thread, please use the following template and try to include as much detail as possible.

    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    Platform:
    Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

    ISP:
    Name of ISP you use to connect to the Internet.

    Type of Internet Connection:
    Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

    Internet Connection Speed:
    Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

    Date & Time:
    Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

    Frequency:
    State how frequently the issue occurs. Please select from the following.

    Always
    Sometimes
    Once (Did not reproduce)
    Unknown


    Character Name:
    Which character did the issue occur with?

    Race:
    Race of your character when the issue occurred.
    (Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

    World:
    World where the issue occurred.

    Class/Skill Rank:
    Class and skill rank of your character when the issue occurred.

    Physical Level:
    Physical level of your character when the issue occurred.

    Area and Coordinates:
    Area and map coordinates where the issue occurred.

    Party or Solo:
    If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
    *If you wrote "Party" or "Alliance", please also include the number of members.

    NPC Name:
    Name of NPC that your character was interacting with when the issue occurred.
    *If you were not interacting with any NPC, then please write "None".

    Monster Name:
    Name of monster that your character was battling against when the issue occurred.
    *If you were not battling against any monster, then please write "None".

    In-Game Time:
    Please list the in-game time that the issue occurred.

    Steps:
    Detailed steps on how the issue occurred.
    *Please try to include the following details.

    What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
    Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
    If you were using macro commands when the issue occurred, please include the details of the command.
    In case the error message appeared when the issue occurred, please include what the message said.


    *In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

    Thank you.

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  3. #3
    Player
    CharlieXenn's Avatar
    Join Date
    Jun 2011
    Location
    Gridania
    Posts
    30
    Character
    Charlie Xenn
    World
    Ragnarok
    Main Class
    Arcanist Lv 60
    Thread title: as above
    Platform: PC
    ISP: Virgin Media
    Type of Internet Connection: Cable
    Internet Connection Speed: 30Mbits/s
    Date & Time: Ongoing for the last 2 weeks or so. Last occasion around 2.00pm GMT+1
    Frequency: Sometimes
    Character Name: Charlie Xenn
    Race: Hyur M
    World: Selbina
    Class/Skill Rank: BSM/24, GSM/24, WVR/50
    Physical Level: 50
    Area and Coordinates: Numerous. Ul'dah (6,3) LL Maelstrol Command (1,1), LL MSN Guild (7,7) and others
    Party or Solo: Solo
    NPC Name: None
    Monster Name: None
    In-Game Time: Can't remember but has happened numerous occasions at different times
    Steps:
    1. Synthesis
    2. Alt+Tab to Internet Explorer/Chrome to check recipes etc.
    3. Return to FFXIV
    4. Sometimes when writing in chatlog, cannot hit enter to send the chat. Cannot change between /shout, /tell etc. Cannot scroll through inventory/synthesis window. "Home" does not bring up the menu. These are just what I've noticed there may be more.
    5. Log out and quit FFXIV and restart to fix.
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  4. #4
    Moderator Qeepel's Avatar
    Join Date
    Feb 2011
    Posts
    483
    Thank you for the additional information! I'll go ahead and submit your information for further testing. Any changes, news or updates regarding this matter will either be made directly to this post, or on the Lodestone site at http://lodestone.finalfantasyxiv.com/pl/index.html and official FFXIV forums. Thank you again!

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