Hello everyone.
Not trying to start a flame war or anything but just giving you a heads up if you ever become one of the unfortunate few that has your account compromised by a 3rd party (I'm on my wife’s account right now to post this)
My account was hacked mid-November 2010 and everything was changed including my password, email, ect. I immediately notified Square-Enix via the support center and they said they will investigate the issue and they would email me in 3 weeks when it is complete and they locked my account. 6 weeks later, I contacted them again seeing what the progress was because I haven't heard anything. The rep told me that I was misinformed by the last rep I spoke to and said that there is no set time frame on when they will recover my account. I politely said I understood and I will continue waiting.
It's now mid-March 2011, 4 months later and I still haven't heard anything nor have my account back. Seriously? What kind of customer service is this? It's pathetic. I could have already made a character twice in level than my previous one by one but instead I was "misinformed" and I've just been waiting all these months for nothing.
I heard if you get hacked in WoW, it only takes 24 hours for Blizzard to get your account back. Maybe that's why they have 12 million subscribers and FF14 is a pathetically dying MMO. It's too bad because I was one of those FF "fanboys" who was always the one saying "don't worry, the game will get better!!! just keep playing!!!" and I was one of the last few people in my linkshell of 70+ members who all end up quitting within the first 1-2 months of release cause the game was a joke.
And yes, my computer was clean during the time I got hacked. I've been playing MMO's since 2003 and I've never had any issues before. Not sure what it was. Anyway sorry I had to vent. I really did want to stick it out and keep my fingers crossed because the game will get better. So please just take my advice. If you ever get hacked, don’t expect SE to do anything for you. Either buy another account and start up a new character or just quit the game entirely. I decided to quit entirely because I don’t think I could stomach it if my account gets hacked on a 3 year long character or something and I would have to start all over again.