He got trapped in que hell. The system is broken. Best you can do is make sure click in progress and one language only. If it goes over the 30 min reset it. It isn't quite like a dungeon where you slide to the bottom of the list. Also if you guys are on a chat program and it pops and you are full spam reque. That is why you will see some people say pop and a number in a PvP linkshell.