I have submitted an in game bug report and never heard anything back. I also tried to use the contact us option on the site but they replied back saying

"We understand that you are reaching out to the GM team for assistance, but unfortunately we are unable to address your request as it falls outside the scope of our services."

Is there a specific place to go? Do you have a link? I tried from the support page. I was frustrated to the point of tears last night. I really want to be able to do content on my own without having to bug everyone I know to take me into dungeons and trials.