PS4 Not recognizing Heavensward expansion

[VanilleFang]

I preordered Heavensward, and played it during early access. My life became busy so I had to stop but I have recently had time to come back and play, or I would if it would actually work right.

I can get into game but the title screen states that it is still "A Realm Reborn".

Here is my PS4 Main Screen to show that I have Heavensward:





And here is a pic of me to show that I have lv. 50 AST but cannot teleport to Expansion-only locations and my experience is blocked from raising above lv. 50.





I don't know why this is happening, as I have checked to see if there is anything I have missed for download, but I can't find anything.

Edit: And here is a pic to show that Heavensward has been installed.



Edit #2: And here is the letter showing I earned the Baron items and the Chocobo Chick Courier bonus items:





Edit #3: There is also this:

"Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward early access. This will also grant you the in-game bonus items at release.
* Registration information will be reflected on the FINAL FANTASY XIV: Mog Station after launching the game for the first time after Early Access has begun."

I got the items and everything, and its listed in my services so I don't understand.

[Reimia]

Did you receive a 12 digit code through email/inside physical copy that needs to be entered into ps store to enable HW access on your account?

[VanilleFang]

Did you receive a 12 digit code through email/inside physical copy that needs to be entered into ps store to enable HW access on your account?

OMG lol.

The email I was checking was the wrong one. I thought I already activated it anyway. I found a code in the right email address, but they are doing maintenance right now. I'll try it and see if that works.

Thank you so much. (: Though I found it weird I could play when i did without it actually being activated. lol

Edit: Nevermind. This is the 12 digit digital code I put in to install it. And, again, I already put in a code for my account for early access. So I should already be registered.

According to Square's own FFXIV pre-order information that is.

* Users who pre-ordered the PlayStation®3 / PlayStation®4 download version will already be fully registered from the time they pre-ordered the game, so they will not need to register a separate promotion code.

[araziel20]

Did you bought it from Amazon? Cause if that's the case your code is faulty. Need to talk to Amazon and explain the situation, they will give you a refund. Then buy the game from the PSN store.

There's a topic about this already in the forum. Lot's of good info there.

http://http://forum.square-enix.com/...ount-PS4/page4

[VanilleFang]

Did you bought it from Amazon? Cause if that's the case your code is faulty. Need to talk to Amazon and explain the situation, they will give you a refund. Then buy the game from the PSN store.

There's a topic about this already in the forum. Lot's of good info there.

http://http://forum.square-enix.com/...ount-PS4/page4

No. I pre-ordered/bought it from EB Games. But I'll check out the thread.

Your link doesn't work for some reason lol.

Edit: So since I got it from EB Games, and no longer have the receipt since I had already used both codes, I am going to HAVE to rebuy the game? That's not right. Even though I already had access to it originally.

Thank you for the link.

[KEITH74]

there is a card in the case. it will have a code. Now to add that code you go into your PSN account you will see a icon with 12 on it. put the code there. then it will have you confirm you have the new update. after 5 minutes log into you Square account and you will see that the Heavenward is selected. then your done.

I had to add the code 2 times So be carful how you put the code into you PS4 system.

THE CODE IS ADDED TO THE PS4 NOT INTO YOUR SQUARE ACCOUNT.

hope that helps..

Happy gamming

[KEITH74]

OK so if you got the game from EB games. and you did not get a disk you can go back to EB games and they will reprint you your slip again. all they will need to do it look up your number.