PC friert beim teleportieren ein / Friert einfach so ein

[Chelsea_Winterspring]

Zeit: Unabhängig, kann jederzeit passieren
Häufigkeit: Mit DX11 sehr oft / Mit DX9 oft
Name der Welt: Odin
Charakter-Name: Chelsea Winterspring
NPC-Name: -
Monster-Name: -
Klasse/Stufe: Klassenunabhängig da es zufällig passiert
Gruppe oder Solo: Solo u. Gruppe
Spielzeit: Unabhängig, kann jederzeit passieren
Gebiet und Koordinaten: Überall
Schritte:

Mit DX11 Client:
1. Teleport (bzw. Rückruf) aktivieren / Einladung zum Dungeon annehmen
2. Freeze
3. Neustart des Computers per Hardreset notwendig (Resetknopf)

Mit DX9 Client:
1. Laufen, stehen in der Welt, Teleportieren, Einladung zum Dungeon annehmen
2. Spiel minimiert sich plötzlich, Desktop bleibt schwarz, PC friert ein
3. Neustart des Computers per Hardreset (Resetknopf)

Verbindungsdaten
- Art der Internetverbindung/Anbieter: 50 MBit Kabel DSL / Unitymedia
- Modemhersteller/Modellnummer: Unitymedia / TC 7200U


Das System ist ca. 2 Jahre alt.

Problembeschreibung:

Nach Umstellung des Clients von DX9 auf DX11 friert der PC sehr häufig beim teleportieren in eine andere Zone oder in einen Dungeon ein. Nach dem Freeze ist ein Neustart per Taskmanager nicht mehr möglich da der PC auf nichts mehr reagiert. Um den Freeze zu beseitigen ist ein Hardreset (Resetknopf am Gehäuse) notwendig.

Auf Anraten anderer Spieler um das Problem zu lösen habe ich den Client wieder auf DX9 umgestellt. Dies half zwar gegen den Teleportfreeze, jedoch friert das Spiel nun ganz willkürlich ein (auch wenn nicht mehr so häufig wie mit DX11 Client).

Dieses Problem besteht erst seit Heavensward bei mir. A Realm Reborn lief vorher ohne Probleme.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Agando\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
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SYSTEM_INPUT_NAME Tastatur
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boot
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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[Karrsul]

Hallo Chelsea_Winterspring,

Vielen Dank für deinen Fehlerbericht.

Leider kann ich dir nicht wirklich Hilfe anbieten, da es sich eher nach einem technischen Problem als einem Bug anhört.
Ich bitte dich, dich noch einmal zu vergewissern, dass alle deine Treiber(Grafikkarte und eventuell Prozessor) auf neustem Stand sind.

Daher habe ich deinen Thread in die entsprechende Sektion in unserem Forum verschoben.

Mit freundlichen Grüßen,

GM Karrsul