cannot cast lot on 2 of Tarnished Gordia Item and i haven't get any of them before

[roarer]

Time: 11:07 AM PDT

Frequency : Always

Character name : Roarer Fairclough

Race: Au Ra

World: Yojimbo

Class/Level: Dragoon 60

Area : all alexander raid

Party: 8 Full party

In game time : always (already try for 3 time in different hour)

Step:
cannot cast lot on this 2 item

Tarnished Gordia Crank
and
Tarnished Gordia Spring

other 3 of gordia item work fine and already receive and reach limit condition 1 per week

but this 2 item cannot obtain and i haven't get any of them before, none of them in my inventory or retainer ,also this is first week that open this raid.

Happen both on PC and PS4

[Mholito]

The loot limit isn't one of each item. You can only get one drop per floor.

[BlaiseArath]

The loot limit isn't one of each item. You can only get one drop per floor.

This right here. its 1 per floor, not per item.

[roarer]

This right here. its 1 per floor, not per item.

OHHHHHHHHHH Thank!!!!!!, i haven't know it before.