Constant 90002 Error

[Raist]

Downdetector.com Companies List
(basically the US region...scroll to the bottom for links to other countries/regions)

AT&T outage map
Recent reports mainly originated from: Houston, Austin, Nashville, Chicago, Beardstown, Smithville, Los Angeles, Miami, Charlotte, and San Jose.
reported problems: Landline > Internet (32%)

Call of Duty outage map
reported problems:Server connection (66%), Log-in (29%), Website (3%)

CenturyLink outage map
Recent reports mainly originated from: Minneapolis, Denver, Tempe, Miami, Winter Park, Phoenix, Apopka, Des Moines, Kissimmee, and Eugene.
reported problems: Internet (84%), Phone (11%), Total blackout (5%)

Charter outage map
Recent reports mostly originate from: Lawrenceburg, St. Louis, La Puente, Pulaski, Los Angeles, Chicago, Lawrenceville, Detroit, Long Beach, and Cullman.
reported problems: Internet (70%), Total Blackout (15%), TV (14%)

Comcast outage map
Recent reports mostly originate from: Houston, Chicago, San Jose, Sacramento, Miami, Denver, San Francisco, Richmond, Oakland, and Philadelphia.
reported problems: Internet (63%), Total Blackout (18%), TV (17%)

Netflix outage map
reported problems: Video streaming (45%), No connection (40%), Log-in (14%)

Time Warner Cable outage map
Recent reports mostly originate from: Los Angeles, Houston, New York, Bronx, Dallas, Austin, Brooklyn, Charlotte, Raleigh, and San Antonio.
reported problems: Internet (62%), Total Blackout (19%), TV (17%)

Verizon Communications outage map
Recent reports mostly originate from: Pulaski, New York, Nashville, Brooklyn, Silver Spring, Philadelphia, Minneapolis, Los Angeles, Bronx, and Winchester.
reported problems: Internet (52%), Phone (43%), Total Blackout (4%)

...and that is just a small sampling of the list.

See if you can spot any trends amongst them--not just the types of services affected, but also where the reports are generated.
(look at the regions where most the reports are from--easy to spot on the maps that major hubs appear to be having issues)

There are known infrastructure issues with the internet throughout North America. Some of the major points in the Open Internet and Net Neutrality initiative in recent years basically focused around the issues of ISP's not properly maintaining upstream arrangements to support their increased bandwidth demands as they sell more/higher bandwidth packages. Some were even caught using it to force content providers to pay for better acess to their customers, essentially "double-dipping".

The traffic levels/problems ebb and flow constantly. If the ISP's aren't keeping up with the changes, you can run into high periods of congestion---and if left unchecked it can actually lead to congestive failure along popular routes. It is up to the ISP's to detect and correct such issues. Need to hold them accountable when you find such issues with your routing.

Testing with a VPN (use the free trials, don't have to pay to test them out) can pretty much prove there is a problem with your assigned route. If using one improves your stability, you have your answer and you need to contact your ISP and push for Tier3 support (sometimes referred to as Engineering) to conduct a proper investigation. They will need valid addresses for testing. Need to provide ones for both Japan and Canada, as you still connect to Japan periodically even when you play on a server in Canada:

Canada's Lobby Servers:
neolobby02.ffxiv.com
neolobby04.ffxiv.com
neolobby06.ffxiv.com

Japan's Lobby Servers:
neolobby01.ffxiv.com
neolobby03.ffxiv.com
neolobby05.ffxiv.com

[Eanae]

+1 This started to me today can't stay connected.

[Valthedragoon]

90k errors started at 9am EST 8/17/2015 for me. I haven't been able to stay connected more than 2-5 minutes since then, if I can even log on at all.

[einwol]

is it likely that SE will respond to so many people having 90k issues. The solution may be a slight change to our routers, but I see no official document on how to troubleshoot error codes on our end. I'd be happy to try things with some guidance.

help us SE, you're our only hope

[Raist]

is it likely that SE will respond to so many people having 90k issues. The solution may be a slight change to our routers, but I see no official document on how to troubleshoot error codes on our end. I'd be happy to try things with some guidance.

help us SE, you're our only hope

It's been laid out many times in these connectivity threads...by myself and others. This post for Blizzard about testing the route to their servers is often referenced as well:

Running a Trace Route

It isn't usually so much an issue with your router, but more issues with how your ISP and/or their routing partners (Level3, Cogent, TATA, TiNet/SPA/GTT, or Verizon Business/ALTER.net) in order to get you to Ormuco (SE's ISP). Granted, there are times when it is something with SE's network or server configs--but the majority of the time we are finding signs of over-congested or flat out stalled hops in the routing along the way.

This is why using a VPN has been so successful for so many---it allows you to adjust the parameters of your routing to try to find a cleaner path to Ormuco.

Edit:
Just for a simple demonstration, here is my route tonight through my ISP (keep in mind, I've been working with them on cleaning things up... it used to be a nightmare before):

C:\Windows\System32>tracert neolobby02.ffxiv.com

Tracing route to neolobby02.ffxiv.com [199.91.189.74]
over a maximum of 30 hops:

  1     2 ms    <1 ms     1 ms  LPTSRV [10.10.100.1]
  2    35 ms    27 ms    47 ms  cpe-75-176-160-1.sc.res.rr.com [75.176.160.1]
  3    26 ms    30 ms    30 ms  cpe-024-031-198-005.sc.res.rr.com [24.31.198.5]
  4    15 ms    15 ms    14 ms  clmasoutheastmyr-rtr2.sc.rr.com [24.31.196.210]
  5    27 ms    26 ms    26 ms  be33.drhmncev01r.southeast.rr.com [24.93.64.180]
  6    33 ms    36 ms    33 ms  bu-ether35.asbnva1611w-bcr00.tbone.rr.com[107.14.19.42]
  7    29 ms    42 ms    31 ms  0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204]
  8    54 ms    47 ms    46 ms  ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
  9    89 ms    92 ms    88 ms  if-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
 10    92 ms    93 ms    91 ms  64.86.85.1
 11    75 ms    75 ms    80 ms  if-10-2.tcore1.TTT-Toronto.as6453.net [64.86.32.33]
 12    90 ms    97 ms    98 ms  if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.25]
 13    94 ms    92 ms    93 ms  if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96.61]
 14    91 ms    91 ms    88 ms  66.198.96.50
 15    89 ms    96 ms    92 ms  192.34.76.2
 16    87 ms    92 ms    94 ms  199.91.189.234
 17    94 ms    96 ms    93 ms  199.91.189.74

And here is a trace to the same server from the same laptop on my same wifi when using TunnelBear to their US location (looks like it is in the NY area):

Tracing route to neolobby02.ffxiv.com [199.91.189.74]
over a maximum of 30 hops:

  1    78 ms    78 ms    81 ms  172.18.11.1
  2    73 ms    73 ms    85 ms  107.170.26.254
  3    86 ms    77 ms    75 ms  192.241.164.233
  4    78 ms    78 ms    72 ms  66.110.96.21
  5   107 ms   108 ms   101 ms  63.243.128.121
  6   104 ms   106 ms   103 ms  if-5-5.tcore1.NYY-New-York.as6453.net [216.6.90.5]
  7   104 ms   107 ms   132 ms  if-11-2.tcore2.NYY-New-York.as6453.net [216.6.99.1]
  8   120 ms   107 ms   104 ms  if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
  9   109 ms     *      102 ms  if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.1]
 10   101 ms   101 ms   107 ms  if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
 11   114 ms   114 ms   105 ms  66.198.96.50
 12    99 ms   105 ms    97 ms  192.34.76.2
 13   141 ms   161 ms   162 ms  199.91.189.234
 14   105 ms   105 ms   109 ms  199.91.189.74

Trace complete.

And this is when I tunnel to their Canada location (goes to OVH who has weird peering setup, and shoots me back to the US first--goes to show that sometimes the nearest VPN location is not always the best choice...and the same can be said for BGP routing and such the ISP's use):

Tracing route to neolobby02.ffxiv.com [199.91.189.74]
over a maximum of 30 hops:

  1    75 ms    84 ms    73 ms  172.18.12.1
  2   140 ms    75 ms    73 ms  192.99.8.252
  3    73 ms    74 ms    71 ms  bhs-g2-a9.qc.ca [198.27.73.95]
  4    80 ms    85 ms    88 ms  mtl-2-6k.qc.ca [198.27.73.6]
  5     *        *       88 ms  chi-2-6k.il.us [198.27.73.180]
  6     *        *        *     Request timed out.
  7   224 ms   228 ms    95 ms  if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.1]
  8   100 ms    93 ms    91 ms  if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
  9   100 ms   101 ms   103 ms  66.198.96.50
 10   100 ms   104 ms   102 ms  192.34.76.2
 11   102 ms   100 ms   103 ms  199.91.189.234
 12    98 ms   101 ms    99 ms  199.91.189.74

Trace complete.

And last but not least is their tunnel to the UK (Netherlands, then London)...just for the helluvit:

Tracing route to neolobby02.ffxiv.com [199.91.189.74]
over a maximum of 30 hops:

  1   116 ms   121 ms   120 ms  172.18.12.1
  2   121 ms   118 ms   122 ms  46.101.0.254
  3   123 ms   121 ms   119 ms  5.101.111.229
  4   117 ms   119 ms   121 ms  xe-0-0-0-17.r02.londen01.uk.bb.gin.ntt.net [83.231.181.125]
  5   120 ms   122 ms   123 ms  ae-6.r02.londen03.uk.bb.gin.ntt.net [129.250.3.2]
  6   117 ms   122 ms   123 ms  ix-5-0.tcore1.LDN-London.as6453.net [195.219.83.185]
  7   220 ms   218 ms   209 ms  if-17-2.tcore1.L78-London.as6453.net [80.231.130.129]
  8   242 ms   215 ms   215 ms  if-2-2.tcore2.L78-London.as6453.net [80.231.131.1]
  9   215 ms   217 ms   217 ms  if-20-2.tcore2.NYY-New-York.as6453.net [216.6.99.13]
 10   218 ms   219 ms   215 ms  if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
 11   218 ms   214 ms   216 ms  if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.1]
 12   220 ms   212 ms   218 ms  if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
 13   218 ms   220 ms   214 ms  66.198.96.50
 14   214 ms   214 ms   340 ms  192.34.76.2
 15   219 ms   218 ms   213 ms  199.91.189.234
 16   222 ms   217 ms   217 ms  199.91.189.74

Trace complete.

Each of those traces was from the same starting point to the same ending point, on the same system, same local router/modem combo--the only thing different was the use of a VPN to alter how things were routed. And, as you can see the results varied considerably based on how it was routed. For some odd reason, they all still ultimately used TATA (as6453) for the last peer towards Ormuco. Usually you'll see it change to Level3 or Cogent sometimes--which is sometimes what is needed, switching to an alternate peer because their exchanges are borked from higher traffic.

Notice how they all ultimately wind up at 66.198.96.50 and feed into 192.34.76.2 (the VPN ones also went to 66.198.96.45, but my ISP's route used 66.198.96.61). That is the hand-off from TATA into Ormuco (SE's ISP). From 4 different locations on two different continents, they ALL got shunted through the same third-party ISP and through the SAME exchange point. This happens often...and if there isn't enough bandwidth on either side of that exchange it creates an opportunity for a major bottleneck that can quickly spiral out of control and result in congestive failures. That isn't an election done by SE---that is the ISP's policies making those routing choices.

The same applies to your ISP. They decide not only how you are routed within their own network (which they can alter IF they wanted to), but also who you use to get from their network to SE's ISP's network---and they usually have multiple options on who that peering partner is. If they can't work out any issues with the current peer, they can switch you to another to see if it improves.

[Allistar]

Addidng my name to 90k error and now I'm getting the 2002 error and unable to log on since 17 August 2015 around 1700 est.

[Lexie]

I cannot even stay connected long enough if I can connect successfully to fish up 3 fish, nor can I even let my raid team know about it because of whatever is causing this error, when connecting via character screen I am getting excellent connection raiting but once in it all goes downhill to dc quickly

[Kalsoa]

I cant even play at all. I'm getting 90k'd within a minute of logging on.

[Cinicus]

What is this Aug 2013?....For all those that where there

[Big_Kuya]

Happened to me also around 12pm est. Couldnt log in and when i did it would only be for maybe 1 min tops before getting kicked off servers. I was able to get back on for a good 2 hours and run a few A4 but now its happening again. I just got a new modem today too and all other games work fine. I even reset my modem and turn my ps4 on and off and still nothing. I hope this problem can be fixed soon