Constant 90002 Error

[Miracle_Diva]

90002 every 20 seconds in instances, this is ridiculous, everything is fine outside dungeons, but once I go in I can't even do anything.
Chaos, Cerberus

[AltimitEin]

Getting the same issues, both on Balmung and Mateus. I log in, can do things for about 30 seconds to 5 minutes then get 90002'd off the server. 4 out of the 5 times it's happened today, I've been completely locked from said character - being caught in an endless 90002 loop upon trying to log back in. This is unacceptable.

ISP: Mediacom, 100MB/S Down 10MB/s UP
GTX1070 FE
16GB RAM
Windows 10

[FrankMK]

Getting same issue on Faerie (from Canada East Coast)

ISP: Videotron, 160 MB/s Down 25 MB/s up
GTX1070 FE
16 GB RAM
Windows 7

[Ziga]

I got a reply from them and this is what they said.

Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Restart communication equipment
Turn off the power of your communication equipment for 30 minutes to an hour.
Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

2)Update firmware of communication equipment
Update your "firmware," the program running your communication equipment.
If firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.
*Consult with the help manual when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.

3)Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please remove these functions for files related to "FFXIV: ARR"

4)Check security services of your internet provider
Depending on your internet provider or service plan, there may be security services included.
Please confirm that these security services permit online gaming.

5)Because other applications may interfere with your installation, close any running apps
?The following steps can be followed in msconfig to stop all apps

1. If using Windows7, enter this character string in the search field near the bottom of the start menu
?"msconfig"

2. "System Configuration" will be activated.
?Select the "General" tab and under the "Startup Selection" category, select "Select startup options"

3. Remove the check from the "Load startup categories" box and press the "Apply" button

4. Upon clicking the "OK" button you will be prompted to restart your computer.
?Windows will be started with the minimum amount of applications running, so please try your download
*Please follow the above instructions at your own risk. Settings will have to be set back to normal after the download.

6)Remove routers
In order to diagnose the issue, remove routers and hubs temporarily.
*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

7)Check router settings
Check the settings of security functions (such as SPI) for your router.
Also, use a port that can be used for the game.

*For details, please consult with the manufacturer of your router.

?TCP
54992?54994,55006?55007,55021?55040



Thank you for contacting the SQUARE ENIX Support Center.

I have tried all this and to no avail.
But if it does fix your issue then huzzah.

I still keep getting this error during instances or after 5 to 10 minutes of game time

[Firemblem]

Getting 900002 and 900001 in pvp all the time =.="

[Biscuitbox]

The fixes are obviously not working as I have just tried the ones suggested by support in the messages previous. I just disconnected with error 90002 9 times in 5 minutes in POTD. Eventually I just left as it was ridiculous and unplayable.

Time to maybe... fix the servers/hardware? Because it's obviously not an isolated case.

[aphroditex2014]

Assistance Please

Type of Issue/Feedback: 90002 error
Name of your Internet Service Provider (ISP): BRIGHTHOUSE/SPECTRUM
State/Country: ORLANDO/FLORIDA
Date/Time: anytime
World Name: Excalibur
Frequency:4-5 times in 3 hours
Same issue since January 2017. Every time I zone out of a dungeon, instance or world, I get disconnected from server ERROR 90002. I checked with my ISP and they said the issue is with your servers. Please help.

[bloodSp3c]

disconnected 9 times trying to finish a dungeon, ridiculous!

[Keranos]

I've also been experiencing this since early release, but I thought they had recognized it, I didn't think they wrote it off as being a user issue. I've been experiencing it in PvP and the Palace of the Dead.

[Luluna]

Just happening when in PVP....gets a bit annoying after five times.