Constant 90002 Error

[Raist]

This is user-to-user support. Don't get a lot of direct responses from SE in here, by design---as explained in the sticky welcoming you to this forum.

Likely, everything on your end is indeed fine. The problem typically happens beyond the localized network(s)--where your ISP peers with another ISP to get to SE's ISP. For example, a route may go:

local network ->AT&T -> Level3 ->Ormuco -> SE's network.

When a user calls AT&T, the Tier1 helpdesk technician looks at the local signals and such, verifes everything between the modem and AT&T is fine. But....the problem is likely happening at the exchange on the other side of AT&T where they hand-off into Level3---or it might be inside Level3's network, or at their hand-off into Ormuco.

You need to push for Teir3 support. You may get resistance (or they may play dumb and not know what you mean)--if so, ask for a supervisor. You NEED to get Tier3 involved, as they handle things deeper in (sometimes referred to as Engineering because, that is more or less their job description). They will likely want to send someone to physically check your lines, look at the DMARC, maybe the pole--to verify no physical issues. May have to play the game and have them come out. While there, demonstrate the issue to the technician if you can. Running traces to the lobby servers may help to that end:

neolobby02.ffxiv.com (Aether - NA/Canada)
neolobby04.ffxiv.com (Primal - NA/Canada)

neolobby06.ffxiv.com (Chaos - EU/Germany)

With any luck they will come to the conclusion it is a routing issue for Tier3 support to investigate and can file for the escalation.