This happened because of a management issue not a tech issue.
I want management to hone up and at least tell people "Hey sorry we fucked up! We clearly weren't thinking and probably didn't even listen to our techs prior to all the shit hitting the fan." That's what company's do and end up offering some sort of compensation for wasting everyone's time (not that I care for compensation).
Offering no real apology and no real plan even after almost 48 hours of the game coming out and not even taking the servers down for maintenance is also probably a management issue. Not having the foresight to have backup servers in place for the large influx of players was once again a management issue. It's not like they didn't know it wasn't going to happen, hence why they locked certain servers beforehand.
It's laughable they market a product as "early access" which isn't accessible. It's 2017 and a giant influx of players playing in a new expansion isn't anything new. Should have prepared better. If I was a cook that only cooks for a small restaurant wouldn't cook the same amount of food if I was going to a wedding, and if I did I wouldn't tell people to wait while others ate and most didn't.

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